Total frustration

[ffdemoss]

I've had it with my VIP 222. I have been an HD subscriber for about 5 months now and my receiver has a problem. When I watch TV for more than about 3 hours (usually weekends) it will freeze up and stop showing a picture and audio. I have to do a hard reset to get everyhting back. I have called Dish 5 times (3 times they have hung up on me) about this and finally yesterday they said they will send out a new receiver. They first told me I needed to turn it off more often for updates, which I do every night. Anyways, Dish then tried to charge me for shipping of the new receiver. I am leasing this VIP222 and shouldn't repairs for this unit be covered? And why should the consumer have to pay shipping on their defunct product. Well, it was at this time I laid into the the girl with customer service and told her I was not paying shipping. After 10 minutes of arguing she fianlly waved the shipping. Hopefullt, this new reciever will fix my problem. Just having to vent...thanks

 

[Gentleman]

I wish you luck, the replacement 222 that I received had the same exact problems as the first, and calls to tech support are useless, first they deny knowing of the problems, then they say we have had a few receiver experience those problems, then they say they are going to pass the info on to engineering, as I stated in another post the 222 is the worst receiver decision I have ever made

Bob

Bob

 

[RockinHARD26]

Don't they just send you a replacement and then ship the old one back free? Whats the point about the DHCP?

 

[Muckrak3r]

when i first got my 522 (dont have it anymore) i had problems with 3 different receivers. they were friendly and sent replacement units out fAST every time.... you must have just had bad luck w/ the people, or didn't say the right things??? i include stuff like (it's not functioning as promised, yet I pay as promised) etc etc.