UI upgrade has RUINED Hopper 1 usability

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,511
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Eastern Iowa
Not in my life. I cause a problem that affects my clients, I fix it on my dime, not theirs. It's why clients come to me and I don't seek them out. Ethics and Morals, something lost in most of today's business world.
I agree with doing that as well but you're trying to tell me that something similar to this has never happened to you? No product that incurred an issue from it's own company has ever required you to pay to fix it before?
 
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Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,511
9,878
Eastern Iowa
LOL Yea right.
Seems the point has been made then. :biggrin

It's technology and it's forever changing. I have my first iPad yet and it's almost worthless because it can't work with most of the apps anymore. Apple isn't going to replace it for free for me. I know these are not "exactly" the same circumstances as with Dish and the CUI but it's similar. I'm not even saying it's right but it's something that happens. At least it's only $100 for the new receiver and the install and not more.
 
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redman042

SatelliteGuys Guru
Dec 1, 2005
138
7
Folsom, California (95630)
I don't like paying for an upgrade I wasn't planning either. However here's how I look at it:
  • They offered me a free H2 with Sling but I opted for the H3.
  • I'm not going to invest an entire morning sitting at home to do the free upgrade option (to the H2 with Sling) just to have to upgrade again in a few years when it gets too slow (and it sounds like it's having problems for some now).
  • Along with the upgrade, I'm going to spend significant time copying 1.5TB of shows from one Hopper to the other, and rebuilding all the timers. I only want to do that once in the next five years. Hence spending $100 on an H3 vs. the free H2.
  • My time is more valuable than $100.
  • I could leave Dish over this, but that means I'm going to have to go with DirecTV or Xfinity, neither of which is appealing to me.
  • The H3 is going to bring 16 tuners and ability to view recordings offline on my iPad, which will be quite nice. So I will get something for my $100.
Still, I'd like to see Dish discount my monthly bill for a while to offset the inconvenience of this software mess-up. But I haven't had the energy to pursue that with them.
 
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osu1991

SatelliteGuys Master
Sep 4, 2004
9,905
2,336
Broken Arrow, Oklahoma
I agree with doing that as well but you're trying to tell me that something similar to this has never happened to you? No product that incurred an issue from it's own company has ever required you to pay to fix it before?
Not that I can remember, if they did it became a product I no longer used. I like new toys, but I tend to stick with things I've purchased until I have a compelling reason to get a new one.

To my knowledge I've not had something intentionally bricked and had to pay them for a fix. I've had things no longer updated but that product continued to function and operate normally with the old software and I had to upgrade to a new model if I wanted newer functions. I'm very selective about what I buy. It took me 2 years to decide what new truck to buy after I decided to get a new one.

I've still got old computers that work perfectly fine on Windows 7 and 2 that actually reverted to Windows 7 after failing to update to Win10.

There was no reason for Dish to update the low power H1 to CUI. It would have continued to work as originally built, just like the VIP receivers. Customers would have remained happy, but now customers are pissed off with non functioning receivers that are missing recordings and being told to pay for a new receiver and sign contract extensions in addition to losing any recordings they may have had on their dvrs. Now that's some great customer service. :rolleyes:

The least Dish should be doing is offering free upgrades with no contract extension to a HWS for H1 customers. Anything less is a fail in my book.
 

littlecloud319

Tech guru
May 22, 2017
524
364
Black Creek WI
How did they force a Windows 10 update? All updates on Windows and Linux PCs, as well as Mac, need to be confirmed by the user. The situation with Dish and the Hopper 1 is completely different.
Microsoft forced updates to windows 10 for awhile. You could opt out but you had to look for it every time you turned on your pc. The denied it at first but admitted it after the update was no longer free.


Sent from my iPhone using the SatelliteGuys app!
 
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navychop

Member of the Month - July 2014!
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Jul 20, 2005
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Actually, wasn't there some sort of accessibility requirements handeydown by the feudal gummit? And the VIPs were grandfathered due to age?

I hate to say this.
 

JrC

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Pub Member / Supporter
Jan 6, 2006
187
2
HowlerVille, MI
After my H2Ks were updated to the CUI, I was offered 2 HWSs with no fee or contact extension or a h3 and 4k Joey for $125 and 2 year contact. I asked if they would wave the fee. The did and the system was installed later that day.

Sent from my GT-N8013 using the SatelliteGuys app!
 

Jim S.

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Jan 2, 2006
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Microsoft trashed an older PC I had when they force fed Windows10 to it. It just couldn't handle it. :smash
But with your PC, you can restore it to full functionality by installing any other OS you wish.

Can you do that with a Hopper that Dish has trashed by forcing admittedly-unfit software on it?
 
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JSheridan

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But with your PC, you can restore it to full functionality by installing any other OS you wish.

Can you do that with a Hopper that Dish has trashed by forcing admittedly-unfit software on it?
I'm not going to bother trying to cob some other operating system onto a Windows computer that our company needs to run Windows software. And no cheap or free hardware upgrade was offered for the PC like Dish is offering.

IMHO the only reason some people are complaining about the new software is that they like to complain. There might be a few legitimate complaints of individual old Hoppers having problems for one reason or another after a major update and Dish has offered reasonable solutions when asked. Old Hoppers don't last forever.

We've installed a couple of Hopper 1's for new customers recently coming from cable or DirecTV and all have remarked how much nicer the Hopper 1 is than their previous DVR. Its all relative.
 

JSheridan

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How did they force a Windows 10 update? All updates on Windows and Linux PCs, as well as Mac, need to be confirmed by the user. The situation with Dish and the Hopper 1 is completely different.
You haven't seen a Windows computer lately have you. :)
 
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JSheridan

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Windows 10 upgrade was by my "permission", though I wish I had not granted it.
With Windows 7 I believe it depended how your updates were set to be delivered. If it was on full auto then you got it. This was an office computer so I wasn't watching it closely.
 

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