- Sep 8, 2003
rtt2 said:VOOM outsources all it call ceters to convergys. They have been using them from day 1. The same company DirecTV uses and the same company Comcast uses.
I expect once the beginning set-up and growing pains are finished convergys will transition the centers to the India locations. The cost to move out of the States is from 35-40% savings. Convergys is the best at outsourcing call center.
sorry to disagree but that was not the company that I was told. I am not in the liberty of releasing the name of the company at this point.