[VOOM] Re: VOOM Installed Today - Questions

[dragonldy_mom]

The VOOM ota is both digital and analog. The VOOM reciever, only
tunes digital channels. If you want analog, it will have to go
through your TV. If the TV has a HD Tuner, Great! If it doesn't, then
in order to view the locals HD, they'd have to be fed through the
VOOM box.

If you had no use for the DVI, the Installer wasn't wrong to take it
with him, and no you won't be charged for it at Deinstall. If you get
a different set and wish to try DVI, let us know and we'll send a
Tech out with one.

--- In VOOM@yahoogroups.com, targa <targa.1a2llw@n...> wrote:
>
> Had Voom installed today - I love it already but the installer had
a bad
> diplexer so I cant get locals for a few days.
>
> As for my questions: The installer highly recommended that I have an
> analog OTA ant. installed because I would have a better chance of
> getting local channels. He said he could install the digital ant.
but
> said it's huge (6') and would have to go on the roof. I could tell
he
> didnt want to go that route.
>
> From reading this forum I got it in my head they were a bit smaller
and
> didnt necessarily need to go on the roof.
> Have I been duped?
>
> Also, They took the DVI cables with them. I dont have a DVI port
but I
> plan on getting a second HD set in the near future that most likely
> will.
> Since Im leasing the equipment, was it ok for the installer to take
the
> DVI cable? Or should it have been left with me?
>
> My main concern is if for some reason I cancel VOOM and send the
> equipment back, I dont wanna be charged for the missing cable.
>
> Loving VOOM so far - Thanks!
>
>
> --
> targa



------------------------ Yahoo! Groups Sponsor --------------------~-->
Yahoo! Domains - Claim yours for only $14.70
http://us.click.yahoo.com/Z1wmxD/DREIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->


Yahoo! Groups Links

<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/

<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com

<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/

 

[TYORK]

not sure where you get that it was ok for the tech to take the DVI cable i he didn't use it it belongs to the customer and the tech should have left it with him call anybody at install or voom and they will tell you the same thing cause when they are deinstall we have to report what parts are missing to them.

 

[dragonldy_mom]

You are renting the equipment, correct?
Then the DVI wouldn't belong to you. Even if you owned the equipment,
if the DVI wasn't usable it would still go back with the tech. The
customer is supplied with what works. And the tech wrote what you are
connected with or should have on the Service Order. I've been on the
Voom program for a while and have not once heard of or spoken to a cx
who was billed for a missing cable at deinstall.



--- In VOOM@yahoogroups.com, TYORK <TYORK.1a35z9@n...> wrote:
>
> not sure where you get that it was ok for the tech to take the DVI
cable
> i he didn't use it it belongs to the customer and the tech should
have
> left it with him call anybody at install or voom and they will tell
you
> the same thing cause when they are deinstall we have to report what
> parts are missing to them.
>
>
> --
> TYORK



------------------------ Yahoo! Groups Sponsor --------------------~-->
Yahoo! Domains - Claim yours for only $14.70
http://us.click.yahoo.com/Z1wmxD/DREIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->


Yahoo! Groups Links

<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/

<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com

<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/

 

[lostcause]

You are renting the equipment, correct?
Then the DVI wouldn't belong to you. Even if you owned the equipment,
if the DVI wasn't usable it would still go back with the tech. The
customer is supplied with what works. And the tech wrote what you are
connected with or should have on the Service Order. I've been on the
Voom program for a while and have not once heard of or spoken to a cx
who was billed for a missing cable at deinstall.

If I'm not mistaken, you work for voom right?

From what I understand, the problem is that a lot of the techs will take the dvi cable and sell it. They should leave everything that came in the box. You are after all renting it like you said. Why should someone pay rent on something that a tech is going to sell or voom is taking back???

Secondly, what if next week you decide to get a tv with dvi??? Why should you then have to buy a dvi cable that you are already paying to rent?!?!?!? Why should you even have to call voom to ask for another one?

Let me ask you this, if I send all my cables I'm not using back to voom or call the installer to pick them up, will voom discount anything off my monthly rental fee (even $1.00)? DVI cables are expensive after all. If not, and I'm just speaking for myself here, I would want to keep everything I'm paying rent for.

Again, I'm just speaking for myself here and this issue has nothing to do with me, but your answer just doesn't make any sense.

 

[jojo99999952]

--- In VOOM@yahoogroups.com, lostcause <lostcause.1a4o58@n...> wrote:
>
> dragonldy_mom Wrote:
> > You are renting the equipment, correct?
> > Then the DVI wouldn't belong to you. Even if you owned the
equipment,
> > if the DVI wasn't usable it would still go back with the tech.
The
> > customer is supplied with what works. And the tech wrote what you
are
> > connected with or should have on the Service Order. I've been on
the
> > Voom program for a while and have not once heard of or spoken to
a cx
> > who was billed for a missing cable at deinstall.
> >
> >
>
> If I'm not mistaken, you work for voom right?
>
> From what I understand, the problem is that a lot of the techs will
> take the dvi cable and sell it. They should leave everything that
came
> in the box. You are after all renting it like you said. Why
should
> someone pay rent on something that a tech is going to sell or voom
is
> taking back???
>
> Secondly, what if next week you decide to get a tv with dvi??? Why
> should you then have to buy a dvi cable that you are already paying
to
> rent?!?!?!? Why should you even have to call voom to ask for
another
> one?
>
> Let me ask you this, if I send all my cables I'm not using back to
voom
> or call the installer to pick them up, will voom discount anything
off
> my monthly rental fee (even $1.00)? DVI cables are expensive after
> all. If not, and I'm just speaking for myself here, I would want
to
> keep everything I'm paying rent for.
>
> Again, I'm just speaking for myself here and this issue has nothing
to
> do with me, but your answer just doesn't make any sense.
>
>
> --
> lostcause



------------------------ Yahoo! Groups Sponsor --------------------~-->
Yahoo! Domains - Claim yours for only $14.70
http://us.click.yahoo.com/Z1wmxD/DREIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->


Yahoo! Groups Links

<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/

<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com

<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/

 

[jojo99999952]

The cable should be left with the the subscriber as part of the the
standard installation.

--- In VOOM@yahoogroups.com, lostcause <lostcause.1a4o58@n...> wrote:
>
> dragonldy_mom Wrote:
> > You are renting the equipment, correct?
> > Then the DVI wouldn't belong to you. Even if you owned the
equipment,
> > if the DVI wasn't usable it would still go back with the tech.
The
> > customer is supplied with what works. And the tech wrote what you
are
> > connected with or should have on the Service Order. I've been on
the
> > Voom program for a while and have not once heard of or spoken to
a cx
> > who was billed for a missing cable at deinstall.
> >
> >
>
> If I'm not mistaken, you work for voom right?
>
> From what I understand, the problem is that a lot of the techs will
> take the dvi cable and sell it. They should leave everything that
came
> in the box. You are after all renting it like you said. Why
should
> someone pay rent on something that a tech is going to sell or voom
is
> taking back???
>
> Secondly, what if next week you decide to get a tv with dvi??? Why
> should you then have to buy a dvi cable that you are already paying
to
> rent?!?!?!? Why should you even have to call voom to ask for
another
> one?
>
> Let me ask you this, if I send all my cables I'm not using back to
voom
> or call the installer to pick them up, will voom discount anything
off
> my monthly rental fee (even $1.00)? DVI cables are expensive after
> all. If not, and I'm just speaking for myself here, I would want
to
> keep everything I'm paying rent for.
>
> Again, I'm just speaking for myself here and this issue has nothing
to
> do with me, but your answer just doesn't make any sense.
>
>
> --
> lostcause



------------------------ Yahoo! Groups Sponsor --------------------~-->
Make a clean sweep of pop-up ads. Yahoo! Companion Toolbar.
Now with Pop-Up Blocker. Get it for free!
http://us.click.yahoo.com/L5YrjA/eSIIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->


Yahoo! Groups Links

<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/

<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com

<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/

 

[TYORK]

You are renting the equipment, correct?
Then the DVI wouldn't belong to you. Even if you owned the equipment,
if the DVI wasn't usable it would still go back with the tech. The
customer is supplied with what works. And the tech wrote what you are
connected with or should have on the Service Order. I've been on the
Voom program for a while and have not once heard of or spoken to a cx
who was billed for a missing cable at deinstall.



--- In VOOM@yahoogroups.com, TYORK <TYORK.1a35z9@n...> wrote:
>
> not sure where you get that it was ok for the tech to take the DVI
cable
> i he didn't use it it belongs to the customer and the tech should
have
> left it with him call anybody at install or voom and they will tell
you
> the same thing cause when they are deinstall we have to report what
> parts are missing to them.
>
>
> --
> TYORK



------------------------ Yahoo! Groups Sponsor --------------------~-->
Yahoo! Domains - Claim yours for only $14.70
http://us.click.yahoo.com/Z1wmxD/DREIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->


Yahoo! Groups Links

<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/

<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com

<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/

i have been in the voom program since it started with installs and i know for a fact and i confirmed it today that the DVI cables are to be left with customer even if they don't use them at the time of install they are a part of the equipment the customer might one day need them. and the tech will not make money by selling on ebay or where ever.