Ah interesting, good to know!It can be done when the transition is over.
The problem is that the dealers are on the legacy system and don’t have access to the new system yet.
Customer service (800 Directv) is clueless also.
You wouldn't happen to know when commercial customers are going to get switched, would you? I'm actually kind of looking forward to it. Directv's web site is complete useless for commercial customers, you can't view your equipment, resend auths, not even look at your bill let alone pay it. AT&T has a pretty low bar to meet for it to be better than Directv's. In fact, they really can't be worse - even if they just dropped web access entirely for commercial customers nothing would be lost, but I'm hoping for a gain since AT&T does a pretty good job of taking care of their commercial customers in the telecom sphere.