The wife and I just moved in with her grandmother. We canceled her dtv account and moved mine. When I called to cancel the guy told us to recycle all the equipment and they will send us a envelope to mail the cards back. I thought this was off so I left them alone till I got something in the mail. What I got in the mail was two boxs. There was serial numbers for her three hd boxs but nothing nor room in a box for her genie. This is really weird. Has any one else had these issues and should I call them back and ask whats up? It seems the head has no idea what the hand is doing.
Weird dealings with returning equip
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You should absolutely call back! Make sure whatever they tell you, have them send it in an email for proof.
There is like a 1% possibility that directv would not want a genie returned. The only chance is if it's tagged as owned.. which is possible but highly unlikely
If its older receiver models they dont want them back
what exactly do you have there for model numbers (on the cancelled account)?
what exactly do you have there for model numbers (on the cancelled account)?
The ones she had are boxed up but I think they were H 24s? They were reg hd boxs. The one they didnt want is HR 24 dvr
I just had a friend of mine who has 2 HR24's, 2 HR22's & 1 R22...except for 1 of the HR24's, EVERY other unit has been replaced over the past year or two. The last unit was the HR24, & D* told them they did NOT want it back & to dispose of it...all the while ALL the other (non-HR24) units they DID want returned to them - TOTALLY blows my mind they did this!
i just replaced my hr-24 that died. they did not want the box back, but they did want the access card back. I am still waiting for them to send me the envelope.
That's correct, they don't want the HR24 receivers back. I have one sitting in the garage because they didn't want it back.
If it's an HR24-100 model then it is on the non-recoverable receivers list. Unless it has changed very recently -200 and -500 variations of the HR24 are still recovered.
Also, I think if you are voluntarily deactivating a HR24-100 they might still want it back but if a replacement is being issued for it they shouldn't want it back.
Lastly, if you have a truck roll then the technician is supposed to take all receivers including those that would be considered non recoverable via the drop ship method.
Also, I think if you are voluntarily deactivating a HR24-100 they might still want it back but if a replacement is being issued for it they shouldn't want it back.
Lastly, if you have a truck roll then the technician is supposed to take all receivers including those that would be considered non recoverable via the drop ship method.
I just had a friend of mine who has 2 HR24's, 2 HR22's & 1 R22...except for 1 of the HR24's, EVERY other unit has been replaced over the past year or two. The last unit was the HR24, & D* told them they did NOT want it back & to dispose of it...all the while ALL the other (non-HR24) units they DID want returned to them - TOTALLY blows my mind they did this!
The R22 and HR22 are wanted because it is currently the standard definition DVR being refurbished instead of the R16.
Even though the R22's were originally offered to SD only subs, both models are actually HD DVR's.
And ANY of the HR2x units can (& are) used by SD-only subs...so what you are saying makes no sense...
So what's the diff (beside obviously the manufacturer) as to why they NO longer want this model back???
Even though the R22's were originally offered to SD only subs, both models are actually HD DVR's.
And ANY of the HR2x units can (& are) used by SD-only subs...so what you are saying makes no sense...
Yes, the R22 is an HR22 but without HD. The R16 is on the scrap list. The R22 is the current SD DVR. If you order an SD DVR or need one replaced that is what you will get (unless R16s are still in inventory).
Any HR2x can NOT be activated for SD only or I wouldn't have to carry HD DVRs and SD DVRs or drive an hour to get a SD DVR when my warehouse isn't shipped enough.
How does that not make sense?
R22's were originally SD output only receivers until a software unlocked it for HD, but only if you have HD service with other HD receivers or itself I think.
They're not installing R16 SD DVR's anymore for older subs unless R22's aren't carried
They're not installing R16 SD DVR's anymore for older subs unless R22's aren't carried
R22's were just HR22's with different software, I believe they now just use the HR22 software so they are the same.
Only hr24-200, hr24-500, hr34, and all hr44's are being recovered. All other DVR's are not being recovered and customer can do what the wish with.
Hr24-100 on non recoverable list due to higher failure rate.
Only hr24-200, hr24-500, hr34, and all hr44's are being recovered. All other DVR's are not being recovered and customer can do what the wish with.
Hr24-100 on non recoverable list due to higher failure rate.
Because I have seen & know SD-only subs that DO have HR2x's (all varieties) in use as we speak; since we have been in an MPEG-4 locals market for quite some time, when they chose to NOT pay for HD, they simply shut-off the HD channels & lock the boxes down to 480p - they do NOT require the customer to swap their HR2x units for R22's.
Hmm, interesting...thank you for the info
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