What do you think about Dish connection to Vonage

oldraja

oldraja

Thread Starter
Member
Jul 16, 2008
7
0
Hello Gurus,

I have emailed Dish about the possibility of hooking up my 2 dual receivers 322G and 625DVR to the vonage VoIP phone service. I was wondering in particular not if it will just work, but also if I would be charge a 5.99 program access fee. Below is there reply. What do you think? Is there any way to still make sure that program access fee is not charged with Vonage even if you do have the 2 dual receivers that the customer rep mentioned? Any workaround? thanks..please see below for Dish's response:

"
Thank you for your email. Only some of our DISH Network receivers support VoIP telephone services. This issue is being researched and we hope to have a solution for our customers with other model receivers and broadband phone users in the near future.

When using VoIP instead of a land line, there are applications that you will not be able to take advantage of such as our interactive TV services, Customer Support Application, and Caller ID. Furthermore, you will not be able to use your remote control to order any Pay-Per-View events or movies. Pay per view can still be ordered online at DISH Network at no cost. You can also call 1-877-347-4778, but please note that a $1 transaction fee will be added to the price of the movie. Another consideration is, without a standard phone line, an additional $5.00 per month access fee will be applied to your account if you have one of our dual tuner receivers (models 322, 522, 625, 622, 722 and 942).

To ensure the receiver is set up for use with VoIP, please perform the following:

1. Press the Menu button

• Select System Setup

• Select Installation

• Select Phone Setup

2. Change the Outside Line option to Prefix Code.

3. Add the prefix *99.

4. If VoIP requires a filter on the phone line, make sure that is installed as well.

Also, your VoIP provider should set the service to the highest bandwidth setting and enable fax/modem enhancement features.

Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have further questions you can respond to this e-mail or access our online technical support at the following link: DISH Network Customer Tech Portal

A Technical Service Representative is available via live chat 24 hours a day, 7 days per week regarding your concerns. Please click the following link to use this option. Chat Assistance

Thank you
"

so what do you think?
 
J

Jared Twomey

Supporting Founder
Supporting Founder
Mar 7, 2005
2,066
0
Tacoma, WA
you would only be charged the additional fee if it does not work.
If it works, that fee is waived
 
J

Jared Twomey

Supporting Founder
Supporting Founder
Mar 7, 2005
2,066
0
Tacoma, WA
and just so ya know... some people around here really don't like when you ask the same question in 3 different forums
 
SNT

SNT

SatelliteGuys Family
Apr 26, 2004
111
0
Indian Harbour Beach, FL
I have Vonage and everything works fine.

When using VoIP instead of a land line, there are applications that you will not be able to take advantage of such as our interactive TV services, Customer Support Application, and Caller ID. Furthermore, you will not be able to use your remote control to order any Pay-Per-View events or movies.
None of this is true.

I am not sure why you underlined everything, but it is hard on my eyes.

-SNT
 
riffjim4069

riffjim4069

SatelliteGuys Master
Supporting Founder
Apr 7, 2004
35,243
313
SatelliteGuystonfieldville, U.S.A.
I know several people who have used Vonage with their dual-tuner receivers without fail. Plus, I used Packet8 and SunRocket (VOIP) with my 3 622s wiithout a problem.
 
M

mrschwarz

Supporting Founder
Supporting Founder
May 17, 2004
514
4
Here's another testimonial that everything works. I had Vonage before I has Dish. Everything on every receiver I have had works, including the things the previous poster quoted that wouldn't work.

It also works with my burglar alarm. Faxes are iffy, though.
 
pabeader

pabeader

SatelliteGuys Pro
Jul 18, 2004
1,709
0
OTP Georgia
i've found that if you set vonage bandwidth to high. That helps the faxing. Also, if you can temporarily disconnect/shut down any other internet usage, that will help alot.
 
WiCkeDuDe

WiCkeDuDe

SatelliteGuys Pro
Nov 16, 2005
1,554
294
Utah
Wouldnt caller ID still work with vonage? Im seriously thinking of dropping my land land since I can now plug in my 722 into broadband and get rid of that stupid fee.
 
pabeader

pabeader

SatelliteGuys Pro
Jul 18, 2004
1,709
0
OTP Georgia
yes all normal services work with a vonage conneciton. Please drop the land line and tell Vonage I sent ya!!
 

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