Okay, so I order 2 of the TR-40s directly from Dish using the coupons. When I tried to do it on the website, it said I had to call as I am an existing customer. At that point, I was thinking, "Oh %^#, Lats thing I want to do is talk to their CSRs." Surprisingly enough, I spoke with a gal that spoke clear English, I told her what I wanted to do and that I had coupons, etc. and she took care of my without a hitch. Told me they would take 5 days to ship, I got them in 3. I was actually very impressed with my experience as it was not what I was expecting.
I think they force current customers to call because the Coupons are non-refundable and they want to make sure that they CYA (and possibly sell a few addl. receivers instead) by telling you that if you already have service, that you do not need them unless the TVs are not hooked to your Dish System. I just told the gal that I had 2 analog tvs, one which would be in my daughters room and that I did not want the TV to have anything other than the OTA signals. She said okay, and took my information and chargesd me $25 for tax and S&H. I just wish things could go so easy when I have issues with my E* account......