My install started @ 9 AM saturday guy was slow but very pleasant.
By 10 AM I knew it was gonna be a long day, no dish up yet still trying to assemble it along with the new 4' pole for the winegaurd. Finally by about 11 am its up the ladder with the dish and he starts to run the cable and then I saw the displexer he was going to install he said it was new, they were installing channel master up till now. He finished the cable and pulled an open box from his vehicle with the reciever,remote,two cables RGB and audio but no DVI. So I told him I was considering buying another high def television and why there was no DVI he said he might have one in his vehicle and that Voom sometimes doesn't always pack everything.
Now its about 12:30 and he's ready to connect and he has a 87 on the sat. quality 0 on OTA(not hooked up yet). Out he goes and hooks up the OTA cable and now no sat signal, so he checks for signal strength all the way to the reciever and its fine. Next he calls his boss and then tec support for Voom and they say activate the reciever and they will come on within 24 hours,which I don't want to because that was half the reason I went with Voom the ota channels, I can see the towers from my house. So i let them activate which I know won't work but my installer said he didn't know what else to do its now 3 pm. I did mention quite a few times about running two lines he just wouldn't budge, I did get a 25 foot piece of cable with ends to run it myself from him but no grounding block. I know the problem is the displexers because when you disconnect the OTA the sat signal comes back. Finally a picture(excellant by the way) so we fed him some food and he left 4:30.
Now today I call Voom to complain about no OTA channels and she tells me its not part of the service which I can't believe. If not why why bother giving ota antennas with the service, anyways she just kept with her attitude and saying the ota are not include in the service, and now two weeks to get someone to service it, that was it I said just do as an uninstall, and I will contact my credit card company and telling them not to pay. She also did tell me they would'nt say it will come on within 24 hrs which is a bull because I could here the tec on the phone. When I go to work one of the things I don't do is argue with the customer if it wasn't for them I wouldn't have a job. I called my installer it seems they get $25 for a uninstall as well as the $90 for the install but if I would have done a service call it would have cost him $25 of the $90. As for HD in my house I'll go to comcast untill Dish or DIrect buys up Voom, I can't see the company ever making any profit with csr's like the one I talked to. There was alot of other things about the install but this is turning into a book.
By 10 AM I knew it was gonna be a long day, no dish up yet still trying to assemble it along with the new 4' pole for the winegaurd. Finally by about 11 am its up the ladder with the dish and he starts to run the cable and then I saw the displexer he was going to install he said it was new, they were installing channel master up till now. He finished the cable and pulled an open box from his vehicle with the reciever,remote,two cables RGB and audio but no DVI. So I told him I was considering buying another high def television and why there was no DVI he said he might have one in his vehicle and that Voom sometimes doesn't always pack everything.
Now its about 12:30 and he's ready to connect and he has a 87 on the sat. quality 0 on OTA(not hooked up yet). Out he goes and hooks up the OTA cable and now no sat signal, so he checks for signal strength all the way to the reciever and its fine. Next he calls his boss and then tec support for Voom and they say activate the reciever and they will come on within 24 hours,which I don't want to because that was half the reason I went with Voom the ota channels, I can see the towers from my house. So i let them activate which I know won't work but my installer said he didn't know what else to do its now 3 pm. I did mention quite a few times about running two lines he just wouldn't budge, I did get a 25 foot piece of cable with ends to run it myself from him but no grounding block. I know the problem is the displexers because when you disconnect the OTA the sat signal comes back. Finally a picture(excellant by the way) so we fed him some food and he left 4:30.
Now today I call Voom to complain about no OTA channels and she tells me its not part of the service which I can't believe. If not why why bother giving ota antennas with the service, anyways she just kept with her attitude and saying the ota are not include in the service, and now two weeks to get someone to service it, that was it I said just do as an uninstall, and I will contact my credit card company and telling them not to pay. She also did tell me they would'nt say it will come on within 24 hrs which is a bull because I could here the tec on the phone. When I go to work one of the things I don't do is argue with the customer if it wasn't for them I wouldn't have a job. I called my installer it seems they get $25 for a uninstall as well as the $90 for the install but if I would have done a service call it would have cost him $25 of the $90. As for HD in my house I'll go to comcast untill Dish or DIrect buys up Voom, I can't see the company ever making any profit with csr's like the one I talked to. There was alot of other things about the install but this is turning into a book.
