Unable to renew my Orby service

I am using
Code:
https://app.orbytv.com
via Firefox

Input the billing email and password then click "Sign In".

When signed in can select four options: Account / Service / Equipment / Payment
Wow - I do not get any of those options (I sign in with email and password) - using your link or going in through OrbyTV.com I get the Setup routine.
I will call them and ask for a fix!
 
I have tried it on win 10 same thing - if I continue it errors out - says call tech support. I didn't know until I asked you guys - to tell them what doesn't happen.
 

Signal

Dallas, TX. saw 2 commercials for "ORBY" on OTA TV today.

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