Hi all,
I paid for the TimeTrax software and hardware directly from TimeTrax. I paid them with paypal and received the hardware and cables just fine. The same week, we packed up part of our place to open an office out of town. I set up he equipment last week. I checked my email from TimeTrax.. I keep all my email about purchases.. I received no activation code. TimeTrax software doesn't work without an activation key.
Found I couldn't capture more than 15 minutes since I didn't have an activation code. I went to the timetrax support site and requested a re-send of the software key, as their site recommends. The site then reported that I didn't have a key. I do have an account there, and have the paypal records which I sent to them on the 11th. Today's the 15th, and while that isn't a long long time, one might think that just getting me a key should take more than a day or two? The problem with Timetrax software is that it just doesn't work. TimeTrax never issued a key, even though it was paid for.
Anyone have a problem with TimeTrax and activiation codes? If you did, then how did you resolve it? I'm *not* talking about the XM radio activiation, I already have 3 active XM radios here..
Has anyone used the 'send my activation key' feature of the timetrax website? I never received an original activation code. I can't get the Timetrax support system to send me the original, if TimeTrax did create one. The TimeTrax activation code - re-send software activation key doesn't work. Link to re-send your activation keys - this reports - no key to me. It reports no key for either the original one I paid for or what they report as a permanent registration key. Does this function work at the web site at all?
Is anyone else having a problem getting an activation key after paying for your product?
Help!
I paid for the TimeTrax software and hardware directly from TimeTrax. I paid them with paypal and received the hardware and cables just fine. The same week, we packed up part of our place to open an office out of town. I set up he equipment last week. I checked my email from TimeTrax.. I keep all my email about purchases.. I received no activation code. TimeTrax software doesn't work without an activation key.
Found I couldn't capture more than 15 minutes since I didn't have an activation code. I went to the timetrax support site and requested a re-send of the software key, as their site recommends. The site then reported that I didn't have a key. I do have an account there, and have the paypal records which I sent to them on the 11th. Today's the 15th, and while that isn't a long long time, one might think that just getting me a key should take more than a day or two? The problem with Timetrax software is that it just doesn't work. TimeTrax never issued a key, even though it was paid for.
Anyone have a problem with TimeTrax and activiation codes? If you did, then how did you resolve it? I'm *not* talking about the XM radio activiation, I already have 3 active XM radios here..
Has anyone used the 'send my activation key' feature of the timetrax website? I never received an original activation code. I can't get the Timetrax support system to send me the original, if TimeTrax did create one. The TimeTrax activation code - re-send software activation key doesn't work. Link to re-send your activation keys - this reports - no key to me. It reports no key for either the original one I paid for or what they report as a permanent registration key. Does this function work at the web site at all?
Is anyone else having a problem getting an activation key after paying for your product?
Help!
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