And have moved east.
They did not use the Dish Mover program.
Now Dish wants to charge them both for installation and for a whole new system since they are "existing customers." Partner mentioned the former customer situation when she called.
As I remember, it was a combination of name/phone/address that made you an existing customer. If it is same name, new phone, new address, doesn't the Dish system see you as a new customer?
I've been away from Dish for several years now, so I don't remember all the snags of getting service.
I appreciate any help you guys can provide!
They did not use the Dish Mover program.
Now Dish wants to charge them both for installation and for a whole new system since they are "existing customers." Partner mentioned the former customer situation when she called.
As I remember, it was a combination of name/phone/address that made you an existing customer. If it is same name, new phone, new address, doesn't the Dish system see you as a new customer?
I've been away from Dish for several years now, so I don't remember all the snags of getting service.
I appreciate any help you guys can provide!