I had Blockbuster for years. I can honestly say that when Dish took over, it was the biggest drop in service I have ever experienced. I do not know if they just got swamped by new customers, my dvds come from some other location or they dont realize they need more than one copy of a dvd.
I am just now getting dvds that were released 2 months ago. BB will tell you that you have to keep availible titles in your queue. The fact is they are all available at one time, getting them to send them, while they are available, is another story. I have seen available titles sit for over a week and nothing sent. At some point the title will then go to the wait status. That is inexcusable service. Then to say it is the customer not keeping the right titles in their queue, just makes it worse. Like I said I have had BB for years. There were occacional waits but currently 10 of my 11 titles are in wait status. Considering I add about 2 new release titles each week it comes down to a 5 week wait for a dvd. I too keep the service because it comes with the channels I want. I rent the majority of dvds through redbox. Removing dvds after I get them at redbox is why I have only 10 dvds in wait status.
All in all it appears that Dish bit off more than they can chew on this one, as it has definitely taken their service rating down in my case.