My Joey Screen turned purple and I lost sound? Any idea?

[harshness]

Seems like a problem with the Hopper to me.

How do you suppose the Hopper is controlling the audio and tinting the video? (hint: the video can't be altered by the server as the stream would need to be re-compressed.)

 

[sparc]

The PSOD issue has nothing to do with cables or receivers.
I am pretty sure it's a software bug. I wouldn't waste time troubleshooting your equipment.

and you should report the equipment that's having a problem with the hopper to someone on the DIRT team. Then they can make a report to engineering so it can get fixed.

include account number, software version, and possibly receiver id

 

[ronfelder]

I run hdmi through receiver to the TV. No problem.I did have simulate problem with my Roku that turned out to be a problem with the receiver setting. In the video settings I had to set it for thru.Perhaps your problem is similar.

 

[shanmanz]

and you should report the equipment that's having a problem with the hopper to someone on the DIRT team. Then they can make a report to engineering so it can get fixed.

include account number, software version, and possibly receiver id

How do I report it to the DIRT team?

 

[shanmanz]

I run hdmi through receiver to the TV. No problem.I did have simulate problem with my Roku that turned out to be a problem with the receiver setting. In the video settings I had to set it for thru.Perhaps your problem is similar.

My reciever is set to Pass-Thru.

 

[sparc]

here ya go:

How do I report it to the DIRT team?

On the bottom of the main forum page, you'll see the usernames in red with @DISH Network at the end. Those are official reps from Dish that are active on the forum right now. Just send them a private message with your account or phone number.

http://www.satelliteguys.us/forum.php (scroll down to the bottom)