Take it for whatever you want, while I'm not an "employee", I speak from a retail situation.
And then you wonder why DISH has so many business rules it's difficult to install a system without filling out everything in triplicate... If Charlie should have taught you one thing by now, it's that if you screw DISH, they're gonna pop a few Viagra and screw you harder, all morning and night, with no lube. It's also a CONSIDERABLY bad idea to further piss off a group of intelligent and already frustrated employees by making their lives more difficult; least of all when you want them to give you something.
It's not a partnership (I know what Charlie told you at Team Summit, he lied), retailers are bloody 1099 Independant Contractors; employees without benefits, who are treated about as well or better than actual employees. You're on the payroll, don't like it, quit. Do remember that the next time you call or e-mail in, the person you're talking to is probably in the same boat, so if you're treating them like they're fresh out of Burger King drive-thru, they'll probably tell you to go F yourself.
Star ratings, business rules, audit teams, claim denials...each and every single truly aggravating and yet necessary process at DISH were all caused by retailers or subscribers not paying for what they signed up to get, or installing the way they should; wanting something free, not wanting to do something properly or some other scam. Try to keep 14M people from taking you for a ride, or another several thousand retailers from trying the same and see if you can understand why DISH seems forever paranoid. DISH is a master at dealing with professional a*holes (making a few too).