Recent content by grishamfan

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    Voom bill

    If you are not set up with autopay then the agent forgot to assign your credit card and the time of your order. There is a disclosure that should be read at the end of ever sales call stating that it will be a reaccuring monthly charge on your credit card. If you agree to that then the agent is...
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    HELP! Voom charged my card over $1000!!?!

    The reason why some people get charged for purchasing the equipment when they really wanted to do the monthly equipment option is because the agent that took there order didn't enter in the right campaign codes. If they enter in the right campaign code it zeros out the price. If no code is...
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    Voom bill

    It is set up using autopay and they should receive a statement in the mail letting them know what they will be charged and when it will be take off there card.
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    canceled dtv today. question about vavavoom package.

    Voom CSR on switching packages and the price Right now you can switch back and forth between programming packages as much as you want. You can start with the VaVaVoom $79 and go down to the VoomEx $39 or vice versa. As of right not it is not a problem to do. They haven't told us how things...
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    Vooms Customer Service

    Customer service I just wanted to post that we are really trying to call everybody back. Unfortunately there are so many people that we have to call back we might not get to you right away. We really are making an effort.
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    VOOM Customer Service Representatives

    Voom CSRs are limited to the amount of information that we get. Personally I find that to frustrating. Especially when a customer calls and gives us information on channels, etc.. We have nothing to tell them so it makes us look dumb. We generally don't find things out until it happens (ex. a...
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    VOOM Customer Service Representatives

    I am a VOOM CSR and I visit the site on a regular bases. I thought I would start this thread so we can get some positive feed back on CSR. I know that I personally try my best to help the customer and I am sure that alot of other CSR's do the same. Another reason why I started the feed is...
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    Some VOOM CSR's are TeleMarketers.

    Call Centers There is a call center in Spokane which handles all of the cancellations, tech calls and any other inquires. The other call center is in San Antonio which only handle sales calls. So if you ever call in and you get the san antonio office and you are an exsisting customer you...
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    Call or order online?

    Your credit card is not charged until date of activation.
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