Recent content by nvguy38

Has anyone heard any progress on the sound drop issue? We get it on both DVRs (44 and 24). It can be annoyingly frequent on some shows (live or playback) while others it's almost non-existent. Almost speaks of a bandwidth issue like when you're streaming a video and the sound falls behind the...

I have no clue who or what is involved, but my experience with the Costco VIP support people has been nothing but excellent. They have resolved things in a timely manner when D* reps could only say 'no' or 'sorry, we can no longer do that'. They even acknowledge when they falter and do...

Another added bonus for enrolling through Costco is you get Costco VIP dedicated customer service to handle issues that would normally be snuffed by DirecTV customer service. This is not to be confused with the Costco Concierge service they provide for their electronic sales. For instance...

Try changing your wireless service 1 day after your billing cycle and selecting the option to start the changes with said billing cycle. All was well until I got my statement....yeah royally screwed it by NOT charging me at ALL for either the old or new plan. LMFAO! I have 3 lines and they...

Yah...same thoughts here. Wonder if you just have to now call in to cancel like the previous posters did to get the offer back online. Hard to say...seems now it may have become a YMMV type system.

I always cancel online and reactivate immediately afterwards. Been doing it for years also...except this time it wouldn't give me the offer. I guess I'll try to call and see what's up.

Interesting....must be something new as I did it back in December without issue. Already cancelled though......can I call and get them to add back the 3 for free?

Well, it would appear the free ride is over folks. I was at the end of my 3 months and went to do the usual cancel followed by re-enrolling today. It now only has $4.99/month as the option. It no longer gives me the "3 months for free" offer. Sucks because the wife likes those channels but...

They resolve my issues that apparently DirecTV is unable to resolve. The main one I keep having issues with is my Free HD discount tied to auto-pay. DirecTV cannot make it work but Costco can....different line of support with better resolution capabilities that don't require escalation...

Yah, I switched to combined billing way back when it was first offered and went through the mess that entailed. It was a nightmare to straighten out because I lost my Free HD for-life-as-long-as-you-have-AutoPay discount. To this day, they admit the discounts do not play nicely and so my Free...

Losing my FAN discount puts me about even with the plus plan cost. I have 3 lines so the cost is equal plus about .20 cents. The sucky thing for me is I already have AutoPay setup but I use a CC, so I wouldn't be eligible for the extra $10 off for AutoPay. You have to use a debit card or...

Does anyone know if you lose the $10/mth combined bill discount when you switch to this new unlimited plan? I'm considering it as it would save on my wireless bill each month but I'm somewhat concerned about the 'no stacking' disclosure in the video discount terms. I would think the discounts...

They actually have 2 for Android devices in the Google Play Store. 1 for Tablets and 1 for phones (sans Tablet verbiage). On another note, the app on my tablet keeps stopped for some stupid reason. Been that way now for months it seems. It will work fine for a bit, then just stop and go back...

Hopefully, this will help. A channel listing but it's for my area which may have some differences?

I'll have to check and let you know....not sure off the top of my head....