Recent content by SoonerChris

Yes. Have been for as long as I can remember.

Bottom line is I can't have a service tech come to my service address. And it's my understanding D* won't ship equipment for a Genie upgrade. Is that correct?

Can't get from D* due to circumstances. Will have to purchase elsewhere.

Due to circumstances I will have to purchase (lease) the equipment myself. What's the best place to buy from? Amazon? eBay? As well, anything else I will need? I'm fairly certain I'm running SWM with my existing equipment.

Perfect. My current setup is SWM already. Thanks for the clarification.

Why does the LNB need to be replaced? The HR54 only has five tuners, correct? So the SWM-13 would be fine, correct? I don't have a 4k TV at this point so I'm not too concerned about the reverse band LNB.

Let me elaborate a little. I am a current customer with two whole home DVRs and two HD clients. I want to upgrade but because I "moved" after it was installed I can't have it installed by D*. My questions is will D* ship the hardware or do they require a tech to install?

Because of extenuating circumstances I am unable to have D* come to my "house" to install Genie. Am I correct in saying I would have to buy the equipment from, say, Amazon.com, instead of getting a free upgrade and having it shipped directly to me from D*?

?Currently am not under contact and have 2 HR24-500s and 2 H24-700s w/ whole home DVR. SWiM install with an 8 port switch. From what I gather everything I have (dish/switch) is Genie ready. If I call to get upgraded will I be able to have the equipment shipped to me or will it require an...

Yes, but in talking with customer retention, D* doesn't have the ability to say what dealer get's the install. Therefore, it could go to ANY installer...With my 'moved' status, I need a particular installer to put in.

Field Service Tech. I was told by D* that they would only send to an FST and not to my local installer. Guess it's time to 'move'.

Sent ya a PM.

They aren't a FST so it would cost me $399 as opposed to free from D*.

So I called customer retention b/c I can't watch two recorded items off one DVR in two separate rooms. I was offered a free D* Genie. Here's my issue. I'm using a different service address and D* is saying they have to have a D* field service tech install it. I would like to have it...