Recent content by Trav

Thanks for the tips. So what happens when the new HD national channels come out later this year? Would I have better luck upgrading to the HR20 at that time? I don't think HD locals are coming to my area any time soon, and I'm not too concerned about that since I have an antenna on my roof...

I don't know if I'm considered an "A-List" customer or not. I have had the HD package on my account ever since I bought the HR10-250 about 2 years ago. The reason I only have the Family Plan instead of one of the other more comprehensive plans is because I want them in HD. I can't really...

Thanks for the suggestions. I did call the support number and got to the retention department. However, I was unsuccessful at getting an acceptable deal. He (Louis or Luis, something like that) wanted to charge me $299 for the HR20 upgrade but said he would give me a $100 credit. I told him...

I'm currently own an HR10-250 receiver and have two dishes on my roof (one for locals). I have the Family programming package with the added HD package and of course, DVR service. I purchased the HR10-250 from Value Electronics a couple of years ago when it was still over $800. At that time...

Good questions.... here are the details: According to Antennaweb.org, I am appx 14 miles from 3 of the big networks (3 of them are at the same tower farm). The other one is about 4 miles facing the other direction. The funny thing is that out of the 3 stations that are at the same tower...

Yes, I have the 6.3 upgrade, though the dropouts were occuring before that. However, it was just recently (post-upgrade) that I noticed the one tuner at a lower signal than the other. In particular, my internal Tuner 1 is lower than Tuner 2 for most channels.

Thanks for the tip. Do you think an amplifier would help in my situation given that I am pretty close to the towers as it is and that my signal is near 90 on most of the local channels already? The problem is that they drop down to 70 or so sporadtically but then go back up to near 90. So...

I've had my HR10 for quite some time now but the last few months I've been having trouble with my ATSC tuner(s). The audio/video will drop out at an unacceptable level on certain local channels. I've been up on my roof to adjust the antenna and I can get most of the channels to come in okay...

I'm still not getting the update even after forcing a call and resetting my receiver. How long does it usually take to "roll out" an update like this? A week? 2 weeks? A month?

Done. Why would my e-mail be blocked, out of curiosity?

Thanks for the info Robert. I wasn't upset about not getting an e-mail response because you guys have always been great about that in the past. For the record, however, I sent it to rzohn@valueelectronics.com first and after a couple of days, I sent it again to sales@valueelectronics.com...

This question is for Robert: I've written 2 e-mails within the last week but haven't gotten a response. Anyway, I bought the HR10 from VE back in Feb of 2005 for about $800, I think. I bought it - like many others - with the promise that we'd be able to upgrade to the HR20 for free or a...

If you notice on Best Buy's website, they have listed as "new" the HR20-250 for $399: http://www.bestbuy.com/site/olspage.jsp?skuId=7959051&st=directv&lp=1&type=product&cp=1&id=1155071079972 So I have to ask 1) are they using the wrong model number (shouldn't it be HR20-700) and 2) why are...

Still no official confirmation (other than the website link that was changed) that this upgrade is still coming?

I have an oval dish and a round dish for locals on my roof, as well as a 6x8 multiswitch. 4 cables are running from the oval dish to the multiswitch, 1 cable is running from the round dish into the multiswitch. That leaves one "flex port" open on the multiswitch. So I have an OTA antenna up...