Trav said:This question is for Robert:
I've written 2 e-mails within the last week but haven't gotten a response. Anyway, I bought the HR10 from VE back in Feb of 2005 for about $800, I think. I bought it - like many others - with the promise that we'd be able to upgrade to the HR20 for free or a "small fee".
How should those of us in this situation proceed? Would we have to order the HR20 directly from D* or could we order it from you guys and get a credit? I don't want to be stuck paying $300 when I really don't *need* to upgrade to the HR20 yet (no ND locals in my area yet) but I am interested in it for the improved speed and better OTA tuner (when it gets activated, of course).
Sorry about the email problem. Please send it to rzohn@valueelectronics.com so I can research why I did not see or respond to you before.
DIRECTV will be upgrading everyone's HR10-250 for free as they roll-out the HR20 state by state. I do not have the time table for the free upgrade roll-out.
Many customers choose to keep their HR10-250 and purchase another HD DVR (HR20) and they can choose to also have DIRECTV upgrade their HR10-250 whenever DIRECTV gets around to it or do whatever else they want to do with he HR10-250 as most customers own those units.
Also, anyone who buys an HR20 from an authorized dealer is eligible to take advantage of DIRECTV free dish upgrade, which includes the AT9, switch if required and all labor for free.
-Robert
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