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Some subs can be so dense... So let's simplify this down. If you place an order for something, or ask for a tech, have one and only one phone number on the account, and fail to answer that phone number or it's bad; YOUR ORDER/TECH IS BEING CANCELED. Done, period, finito; self-inflicted pain...

CSRs routinely issue Time Without Service credits in the event of an outage or truck roll delay. So it's not even good money spent on a service... it really does boil back down to "it's just TV".

This should be required reading: http://www.huffingtonpost.com/matt-walsh/bad-customer-service_b_3799574.html

He didn't part, he was parted from DISH; at gunpoint. Now the interesting thing he never tells the whole story on, is why. It is interesting though, promise.

Hmmm. Let's see. This is the customer's perspective, and THIS.... There...That's better.

You signed a commitment. They just don't use the verbiage "until death do you part". Although I think they do part with you if you croak.

I once worked for a man who believed that if you provided the highest quality customer experience, you didn't have to price match and customers would pay more versus going across the street to Best Buy. He believed it so adamantly, he sold DVDs and Blu-Rays for $29-39 (when they first came out)...

Or...it look several years of DISH's entire customer base upgrading? Yeah, some of it is churn, but it's an unjustified assumption that most or even all of that equipment is due to churn. And DISH/logic don't go hand in hand most of the time, that's another assumption. Logic dictates you don't...

Someone misses some good ol Charlie-lovin! "Lucifer. Sitting in your basement. Sulking over your break up with the boss. You're nothing. "

Claude...Claude...Claude. Aren't you termed from using the phrase "DISH" for life at this point? None of the equipment is broken and you know it. Pieces of it are removed, intentionally disabled or the software changed to serve other purposes at a lower cost. That's a far cry from...

So it’s okay to take advantage of something so long as whoever you screw over can afford it. And you wonder why DISH is so paranoid about how it does EVERYTHING? And for the record, that CSR you're taking advantage of who according to your above isn't paid that well (which is true), will...

DISH doesn't like to give out promotions. Whether you've been committed for the last two years or not. :D It helps you watch out for predatory customers (leeches), but in itself it probably doesn't. A negative attitude doesn't solve any more business problems than wishful thinking. It's just...

Yes, people call DISH up and say that. Yes, they prioritize television over basic life necessities and then blame others for their poor financial circumstances. Yes, customers call hoping to get out of a contract without an EFT. Just as hard as the guy with a sob story (whether it's true or...

Tall, dark and handsome.

...4. When will they switch to DirecTV? Whenever Direct has something better; but every other time they'll just threaten to do it hoping for free sh*t. See point 1. 4. Dear God! Why would anyone go to DirecTV? Sure they have sports packages, but the rest of their offers are pure phooey...

...4. When will they switch to DirecTV? Whenever Direct has something better; but every other time they'll just threaten to do it hoping for free sh*t. See point 1. 5. What does a customer consider "fair"? Getting everything they want, when and how they want it, at zero cost to themselves, no...

So...you're expecting some love on a customer forum? Retailers are companies, DISH is a company; if DISH makes no money, neither do you, you know how this works. And while we're on the subject, retailers have some not so nice things to say about the very customers they sign up. The customer is...

True...but when you get paid 250k+ a year to be selfish, greedy, egotistical and inconsiderate, they call it being an executive.

Oh, I wouldn't go that far. There's a few by virtue of their positions or who they're sleeping with that absolutely think they're untouchable. Some of the worst ideas to ever be attempted by DISH come from such individuals (intentionally launching the 922 before it was ready for example). Some...

I never said DISH and RSPs are different. I said the characterization of the relationship was wrong. DISH controls the RSPs; they may as well have badges. They serve at the leasure and financial benefit of DISH (just like any other DISH employee). If they ever become more expensive than they're...

...reason for that attitude, don't you think the problem is MUCH larger than that? On more of a societal scale. Personally, I'm a realist, most people are a*holes. An optomistic view of the world doesn't change that. As a business, I would hope you run a realistic business, not an optomistic one.

...wanting to do something properly or some other scam. Try to keep 14M people from taking you for a ride, or another several thousand retailers from trying the same and see if you can understand why DISH seems forever paranoid. DISH is a master at dealing with professional a*holes (making a few...

Yes, it's true, and it's separate from the retailer A B C rating system. It's basically a "quality of customer" classification. In other words, DISH got tired of all the people playing games and shopping for deals. The expectation always was that if you buy something, you pay for what you...

They don't have time to train. They're too busy babysitting users here... Besides, that center has over a thousand employees; DIRT is a handful of people.

You shouldn't be going through any departments at all. Customers, plural, of the multi-million numbering type are a concern. A few thousand squeaky wheels are not. Maybe it'll be considered for future models. But until then, you have a bit of a wait. Thanks for playing. DISH Management...