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Hehehe.. That sounded pretty good.. you could work for d* tech support.

http://www.directv.com/learn/pdf/12429_00_AntennaManual_1D.pdf There realy is no way for any of us to determine weather you have LOS to all 3 satellite locations without being on site. I have a fairly obstructed view from about 3 feet below the parking lot level of my appartment complex...

Las Vegas. Personaly unless someone who realy knows the ins and outs, and all the specific details of cable internet and satelite tv, tells me that it would work fine and can provide a reference to why it would work fine... I'm going to stick to two seperate cables and going to ditch the video...

I'm getting mine installed (finally got around to it, cox is too damned expensive compared to free... lol) next week also. I had the install scheduled for today, but pushed it back since I don't have a tripod and i'm not paying ironwood $60 for one. Anyway, I have the same dilema with cox +...

... Considering the fact that we are sending out the price increase info with your bill (we figure that the majority of subscribers do get a paper bill still and also figure they will open it and take a look to see how much they owe.) I doubt that the majority of subscribers won't know until...

As long as you haven't had big weather problems in your area (If the order goes through DirecTV) then it's usually 1-3 business days including saturdays. Hope your expierance goes well.

That's what i've heard from a couple of my supervisors, the biggest complaint from the tech reps, was that there were way too many installers doing everything from opening the equipment and leaving, to pounding gaping holes into the customer's walls. So we bitched enough to get some changes...

Now as a directv csr myself, This is a bit closer to my feelings on the situation than "WE DON'T GIVE A SH**" which was mentioned earlier. I personally care and try to make each and every customer I talk to have a pleasant experience. On the other hand don't call and start whining to me...

That's no surprise! STMS is the most stable, easiest, most efficient, fastest system that we use day to day. And why are they getting rid of it? To make us over-joyed with apology to our customers! So we can pick up the slack where the IT guys left off! I'm sure you can come up with just as...

It's handled through OMS and as far as I know (Correct me if i'm wrong, as i've only worked for D* less than a year) OMS will process the order with the same model IRD for warranty in offers. And whatever is available for warranty out offers. Unless of course you have privs to order specific...

I don't know weather to envy all that have the cash to purchase a HD setup, or just be satisfied that I'm not going through any withdrawls since the only HD i've seen in person was at best buy and at CES+every other major convention here in vegas. Then again... If I had a HD monitor i'd just be...

Everything is back up and running, slow.. but running. Well it was last night when i left at least. But you will have a hell of a time getting through since customers are still calling in to get their camc horror stories resolved, and now we have a widespread issue with the HNS GAEBOA ird...

Hey, I resent that statement. Oh no, wait a minute. No I don't, I find myself thinking the same thing every day. Maybe 1/3 of our reps are idiots the rest are split between people who just are less informed but genuinely want to help. And computer geeks like myself, who end up giving a...

Jesus, you mean I was right the whole time? I called 4 or 5 'walkers' over to inform them that any changes made around the time frame of 01-05 through 01-07 had been lost in what seemed to me like a backup copy of the camc database. Two of them told me flat out no, that's not it. The rest...

Yep :P Now it's your duty to go out and inform everyone how wonderfull this channel is and have them all call D*! Hehe.. Just a FYI... You can call with any concerns or requests and there is a field in our main program to enter your comments/requests whatever they may be. So they don't...

Amen to that! Not that I do DTV installs myself but, my lord. If there is one company that i've had to call the local offices, to assist a pissed off customer, more than any other. IRONWOOD WINS! Not directed at any one personaly. Just an observation.

The difference between the average (Or below average) installer and the "Competent, good installer" is tremendous, and the posts on here will reflect that constantly. Simply put anyone who would be willing to take their time to look on a forum like this, isn't just some incompetent...

Very well put... I VERY rarely have to transfer a call to CRG. And have had only 2 calls go to my supervisor out of the 100s that have asked right off the bat. If a D* rep doesn't seem to be working with you, request to speak to someone else. They can xfer you back into the que. Now, there...

That's a little overboard, then again I didn't hear the rest of the story... If we were giving out months of showtime for a one hour local outage, to everyone that was affected. That wouldn't be good. hehe. It's a 10 cent credit if you do the math for crying out loud! :P And I recieved a...

Wich also means don't call tech support... Many of the scripts that the rest of tech support follows (and i'm supposed to :P) will end up with your card being disconnected and re-connected. If its the primary... Bye bye DNS feeds... Hehe this also gives you a good reason to make sure you...

Who you manage to get on the other end of the line unfortuantely makes all the diferance in the world when it comes to service, technical expertise, and the ability/willingness to work with the customer. For crying out loud, I talked to a D* customer today who requested tier 2 since his dvr...

Just curious... Are you running s-video in to vcr, and out of vcr to the tv? When you swapped cables you tried another s-video cable or some other type? I'd have suggested (If you hadn't already solved the problem) trying another I/O method since you ruled out just about everything but a bad...

Have you called tech support? What satellite codes did you try, IE where did they come from? I'm not sure how programable that remote is since I don't have my resources. And well there is just too many damned remotes to remember wich ones are a pain and which are cool. Try DTV tech support...

Man... I just got home and I have a headache so bad from repeating myself for almost an hour and a half. Never knew it was possible to get a pounding headache from your own voice. :shocked Thankyou for calling DirecTv, my name is __________, can i please have the phone number for your...

125' from dish to reciever. Can be extended with an in-line amp. I'll leave the rest of the questions open for someone who's done more dish installs than me. Good Luck