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Good afternoon, I just wanted to follow up to see if you had any other questions that we can assist with. Please let us know.

Good morning, We definitely have basic packages available that include locals only. To access HD you will either need a tv with a QAM tuner or a STB. I'm assuming by RSN you're referring to the regional sports network. These are generally carried on the expanded basic package. Was there...

Good Morning, i just wanted to follow up to see if you still need some assistance. Please let us know.

Greetings Rick, I'm sorry to hear that you're having trouble. Are you receiving that error when accessing at home or remotely?

Hello WaltinVt, Thanks for coming to us with these questions! At this time, Digital CableCARDs leased from Charter installed into 3rd party peripherals (such as TiVo) do not support interactive services such as VOD, iPPV, and the Interactive Program Guide. This is because CableCARDs are a...

No problem. Let us know if we can be of further assistance.

Sounds like we need to have a technician come out to investigate. What date/time works best for you?

Are you able to access the diagnostic menu by turning the box off and holding down the guide and info buttons?

Sorry to hear that you feel that way. The setup includes an output for the guide as well. Have you gone through that yet?

The Headend is running the correct firmware. Please run the setup wizard again. Instructions can be found here: http://www.charter.com/Customers/GETBINARY.xbin?ID=2142

Thanks for pointing that out. We'll make sure it is corrected.

We can definitely take a look to see what firmware version that you're running. Please send us the following in a pm: Name: Phone Number on Account: Contact Number: Best Time To Call: Email: Address: MAC (if HSI Issue):

Good evening, Al of those channels are digital and will require either CC or a box to view.

Unfortunately I cannot. The QAM channel map changes often due to maintenance and other network changes. This is why we don't post them in any of our markets. I have heard back from the headend and we have verified that it is being broadcast on 78.113. We can set up a tech visit to verify the...

The digital version wouldn't be trapped, but encrypted at the headend. I have reached back out to have them verify once again.

The areas that were sold to Cobridge were in need of major plant upgrades for the most part (hence the latency of available services) and we just didn't foresee a ROI in those areas that were sold. Cobridge purchased quite a few of those markets from us. Once it was in their hands we had no...

Good evening, I just wanted to follow up to see if you were able to tune that channel.

Good afternoon, Sorry to hear that you had a bad previous experience with our company. We did sell select markets to Cobridge several months ago. Those markets were completely sold and are no longer affiliated with Charter. If you have any questions going forward, we can definitely address...

Per the local headend, the Weather Channel HD is located on 78.331. Please verify if you are able to tune this channel. -George

Good afternoon John, Thanks for the channel request. This channel is not currently up for addition to the lineup but we have submitted this to our area marketing director for future consideration. -George

Good afternoon, That channel is indeed on the basic tier in Fort Worth and should be unencrypted. I have contacted local management to find the channel's digital location. I will update you as soon as I hear back. -George

Good afternoon, We do not have plans to add TruTV HD before March. We will however be providing games in HD on the following: Duluth CBS HD KDLH Ch 783 TBS HD Ch 767 TNT HD Ch 797 Did you have any other questions?

Hello everyone! My name is George and I'm a member of Charter's Umatter2Charter Social Media team. Even though we haven't been responding we have been tracking this forum for some time. We want to maintain consistency on this site, so we are offering a single point of contact. WE ARE NOT...