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    Just got the hookup from the best Customer Service Rep ever!

    Matt said he was in Denver, so would that be Matt Gonzalez?
  2. D

    Just got the hookup from the best Customer Service Rep ever!

    Been a DISH customer for over 6 years now, and recently had to move to a new house after renting it for almost 7 years.. Called DISH to see what it'd take to transfer my service to my new address and possibly upgrade to the Hopper 3 setup from our current Hopper Sling setup.. Spent over an hour...
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    Hopper Upgrades

    oKAY SO THEY ARE GOING TO HONOR THE PREVIOUS QUOTE. 1 HOPPER TWO JOEYS FOR 100 WAIVED INSTALLER FEE AT AN ADDITIONAL TOTAL BILL INCREASE OF JUST 11 DOLLARS PER MONTH! WOW!
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    Hopper Upgrades

    or a DIRT member could PM me?
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    Hopper Upgrades

    okay so its now JUNE 5th, and I just chatted with a csr about my previously quoted price from the supervisor at customer loyalty back in march.. Well guess what.. I just got told that the SUPERVISOR was wrong and I have to pay 200 plus 100 per joey, which is what they originally told me the...
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    Hopper Upgrades

    I'd say "You Were Right" ;] No biggie, I can wait for the better deal. and by then hopefully some of the issues will be fixed by then.
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    Hopper Upgrades

    Well, I hate to admit it, but u were right.. After speaking to a supervisor at customer loyalty.. I won't be eligible for the quoted price until may 4th.. Apparently that's when my tier level will go up and then I can get one hopper and two joeys for 100 with waived installer fee.. Hurry up May!!
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    How is Hopper/Joey on over heating?

    Just like with PS3 and 360..
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    Hopper Upgrades

    wow.. way to be optimistic.. He already said they would honor the quoted price he gave me. i didn't copy the rest of the convo before we disconnected. the first person i spoke with was a CSR. She escalated me to Jose whose job was to ensure customer satisfaction. He quoted me 100 to upgrade for...
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    Hopper Upgrades

    Rosy M (ID: IPF): Hi, my name is Rosy M (ID: IPF). How may I help you? Rosy M (ID: IPF): How are you doing today, Jeff? Jeff Axxxd: Hello I'm tyring to upgrade my equipment Jeff Axxxd: i am well, thank you. Rosy M (ID: IPF): I am glad to hear that. Rosy M (ID: IPF): I will be happy to...
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    Hopper Upgrades

    welp.. looks like i won't be getting this.. ::EDIT:: I went a step further and contacted dish directly via live chat.. the results are below.. =]
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    Hopper Upgrades

    Would like to be contacted by a DIRT member to upgrade from a 722 and 221 to a 1h 2j setup. I am in contract for 2 yrs and have the top 200 package. Pay on time and use auto pay. Would like to get the current promo deal to renew two yr agreement. I've been waiting for this setup. Thanks -Jeff
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    How much is the Hopper upgrade costing you?

    Just got off the phone with a foreign CSR. 1 hopper 2 joeys for 400 plus 95 install fee. ridiculous. DIRT member help? I have the 200 channel package, and use auto pay