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  1. C

    Dish- New Customer Equipment Questions

    ^Yep, I agree. They can tell me what I want me to hear then turn around and do something different. Not worth gambling on potential future difficulties after an install that Dish/sub-contractor could install (which is only two Hoppers).
  2. C

    Dish- New Customer Equipment Questions

    ^Not a huge problem. Dish will sort it out. It really sounds like a contractor problem. Perhaps Dish can send someone a tad bit more reliable the next time. Verizon boxes back in the rack and only 1 hour downtime.
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    Dish- New Customer Equipment Questions

    Yes, I have kicked him offsite. What a great way to start. He was a sub-contractor. Order says install three Hoppers. That should be the tip-off to throw some 44s in the truck. He also told me they do not use DPP44s anymore due to chronic failure of the switch.
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    Dish- New Customer Equipment Questions

    Great, installer tells me he cannot install 3 Hoppers without installing two dishes.
  5. C

    HWS- Audio Out Q

    ^Oh, right. I guess I wasn't clear. Optical(digital) port will be used along with RCAs. Thanks for clearing that up.
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    HWS- Audio Out Q

    Excellent. Thank you.
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    HWS- Audio Out Q

    Pre-install question here- Can the Hopper output audio simultaneously from the R-L and Digital Ports?
  8. C

    Dish- New Customer Equipment Questions

    ^I hear you. I don't think the tech is going to want to go anywhere near the AV rack though. That's not covered in a Job Aid...
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    Dish- New Customer Equipment Questions

    Right. WA here and will be going in with three HWS units. This is a centralized install of the receivers heading into a matrix video switcher then off to displays. I will be involved with the install so trying to pave the way so as not to turn this into 5hr. extravaganza.
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    Dish- New Customer Equipment Questions

    Moving forward, how many runs of coax are needed for a 3 receiver system? I have three at the mount already. Will the tech use a DPP44? If so can this mount on the backside of the dish mount??
  11. C

    Dish- New Customer Equipment Questions

    This must be my lucky day. Dish system blew out the confirmation email to me showing directive to install all 3 HWS. Previously, I've had Customer Service tell me that is hard to invoke from their end.
  12. C

    Dish- New Customer Equipment Questions

    ^"last resort"- I can verify that. Thanks for the tips!
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    Dish- New Customer Equipment Questions

    OK, off the phone. Lots of collaboration between departments but the customer service guy informs me that all three units coming will be HWS. I wish this could be in writing but that seems to take an act of god to get. 9 times of 10, reps told me it is not policy to issue more than one HWS on...
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    Dish- New Customer Equipment Questions

    ^Thank you. I'm actually on the phone now trying to fix this. I like your idea of a retailer. If this fails I'll be back here taking your advice. So far, I've got two HWS units on the ticket (this guy is on the ball). The third customer-purchase they can't find in the system currently...
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    Dish- New Customer Equipment Questions

    Let me provide more detail. I'm familiar with Hopper and Joey. I cannot use Joeys. I'm looking for an all-server install. I know about the special request for the 3rd Hopper and that is done. The 3rd is paid for. I'm being told that a more than one HWS system not allowed. Why they are...
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    Dish- New Customer Equipment Questions

    Noob here trying to come back to Dish. I need 3 Hoppers and have purchased the third to satisfy Dish requirements. Next oddity is that Dish is telling me only one HWS is allowed per household. My proposed equipment package now consists of two H2Ks and one HWS. If I'm to believe the forum...