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He did not get into the technical details of my install. So, I'm sorry, I can't answer your question. However, I would contact someone in the Executive Escalations Department and pose the question to them. Good luck!

I asked Dish if I could tape our phone calls. They agreed. I have 2 Dish people telling me I will remain on a month-to-month contract after my Hopper 3 gets installed. If they try to pull some shenanigans, I have the proof, and I'll go to court with them if I have to ... Just say "NO" to another...

Spoke with Ryan Vogler from the Dish Executive Escalations Department this afternoon. Said he wasn't sure why, but my tech last weekend should have been able to install my Hopper 3 and give me my Italian channels, too. He wasn't sure why I was told several different things by several different...

Will report back next weekend. Thanks to all who provided valuable info. Peace.

Good news. I got a smart Dish CSR on the phone today. Nice Polish woman out of Denver, CO who was very familiar with my issue because she had experienced the same thing when trying to upgrade to Hopper 3 with her International programming. Long story short, she found the right manager to give...

We already have two Dishes on the roof and so I wouldn't have had a problem switching the LNB's and/or Dishes, etc. The CSR manager was willing to approve the scenario you described above, but told the tech that if it didn't work, he'd have to put everything back the way it was. Tech said that...

I'm going to try the retention department. Was going to cancel Dish today anyway because they flat out lied about the upgrade. Never thought I would consider going back to Cablevision until today. Wasted my time this morning and the techs' time. Thanks for your suggestion!

Thanks for the info. I appreciate it. The most frustrating thing is being told it could be done by Dish, and having an installer in front of you willing to make it happen, only to be told be Dish CSR it's not happening. It's confusing when the week before I was told it could happen. Is it worth...

Being Denied Hopper 3 upgrade because of Italian channels. Tech was just here and said he could do the install, but Dish CSR said they could not create work order and refused to turn on the programming. I spent an hour on the phone with Kyle from Phoenix call center last weekend, and he said it...