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    VOOM charges me $125 4 months after I quit; then says I can have it back in 2 months!

    I cancelled my VOOM subscription on Nov. 2nd. It took them until Jan 5th to pick up my receivers. I complained a couple times about the long delay in the disconnect process, but the CSR's always put me on hold and came back with a reassurance from their Supervisors that I would not be charged...
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    VOOM Execs.. give us an outlook!!

    Dvlos, I hear ya. Voom - Whats the deal? We are your loyal customer base here. Keep us informed. Give us something to look forward to. Give us something to tell other future Voomers about. And, don't forget about that new elliptical dish we all heard about. Personally, I don't even need a time...
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    Voom promised me 2 months free, then charged me double instead

    Voom promised me 2 months free, and they gave it to me! Thanks Voom! Oh man, I'm stupid. I posted this thread as a complaint because I thought that they had charged me double when they had promised me a 2 month credit. Just got a call back from the Escalation Department, the $243 I saw on my...
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    Voom Outrage

    When I signed up for Voom last June the CSR assured me there was no transfer fee. I even had him double check with his supervisor before I signed up since we have been planning on moving soon. Now that we are actively looking for a new house to buy, and hope to move by Christmas, I really hope I...
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    My first Sunday watching NFL in HD on Voom:

    One word... AMAZING! :shocked :D D* can take their Sunday Ticket and shove it. I have more football today between CBS-HD, Fox-HD, my local IND-HD channel, and ESPN-HD than I could ask for, and all in increadible HD. Brilliant! I've had an HD TV for over a year and never watched a sporting event...
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    MOOV instead of HD PPV?

    I agree, Voom should ditch Moov... and put a 24/7 Tank Channel in its place :D Here is a list of the channels I think Voom should remove: Divine, Auction, A Couple of the Cinema Channels (not all of them, but they don't need as many as they have), and Channel 999 (unless Voom has some plan of...
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    Keep MOOV and 999?

    IMHO... Moov - If Voom wants to be original, change the name to Tank, play it 24/7. The music art stuff is just annoying, but the idea of having a channel to tune your HD set to and have it look like you have a fish tank when there is nothing on is atleast kind of cool. 999 - Why have a...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    ***Update*** Ok. I just got a call from my local installation company. They confirmed that I was approved from Voom for the upgraded antenna and they set up an installation date for next Wednesday. However, when I asked the guy what kind of antenna they were bring out for me, instead of him...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    ***Update*** Here is another update. After I emailed Wilt, I recieved a call from Melissa at "Voom's Corperate Office". She seemed very helpful and understanding, and she set my account for approval of a "large directional antenna". I just got off the phone with her and the conversation ended...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    (http://www.voom.com/see_it/local.jsp) <TABLE cellSpacing=0 cellPadding=0 width=582 border=0><TBODY><TR vAlign=top><TD style="PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-BOTTOM: 10px; PADDING-TOP: 0px"> VOOM gives you more than just a satellite dish. You also get a digital antenna...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    I just got an email reply from Wilt. I'll be sure to keep this thread updated and will post any new developments.
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    I hear ya and 2 or 3 months ago, before all of this BS I've gone thought between Voom and Installs, Inc., I probably would have just done that. But at this point I've wasted so much time and been promised so much money in credits from Voom that I have never received, that I am not willing to...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    I've sent two emails now, both were returned to me stating that: "Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server. wilth@opt.net" Is that address wrong, or is it just not active any more?
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    My OTA channels can't be impossible to get. As I mentioned earlier in this thread, I can get very pixelated and sporatic coverage from NBC, CBS, and UPN (all transmitting from Philadelphia, the same area all of my other locals are from). I am sure that with this antenna I would at least be able...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    I thought that I had read about that on here before, but I asked a couple different reps about it over the last few months and they said no. In fact, I had asked about that after I was stood up by the installer for the first time. The Rep had said that the credit was only available directly to...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    Well... I got all excited over nothing. I got an email from Installs, Inc today with an installation reference number and the phone number for my local installer so that I could set up an appointment. Well, surprise surprise, my local installer called me back and said that apparently "I was not...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    ***Follow-Up*** 9/8/04 Here is a follow-up: I just got off the phone with another Voom CSR (Jason). He seemed very helpful. I told him the whole story and he seemed shocked. He said that he had never even heard of a $600 antenna, but that I sounded like the perfect candidate for a deep...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    I checked the Winegard site and it seems like the HD8200P matches the descriptions the Voom CSR's have given me. It is Winegard's 'deep fringe' antenna and does mention that it is "engineered for extra strength with double boom braces", a statement I am assuming relates to the CSR's mentioning...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    I just emailed him. I will be sure to update this thread if/when I recieve a response.
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    Can you give me information on one of those 'deep fringe' antennas you have mentioned? Anyone who has had positive results in a similar situation as mine (about 45-55 miles from the source and in a valley) with a specific antenna would be great? I also thought the $600 price the CSR quoted me...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    I hear ya, but as a full-time college student with a full-time job, no matter what day of the week it is Monday thru Saturday, I will be forced to miss some work (I'm not willing to jeopardize my grades by missing a class for Voom). Now granted, in my situation my job is far from a "career...
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    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    I took a half day from work this morning, only to have another installer from Installs, Inc. call this afternoon once again claiming that "Voom never sent him the upgraded antenna I was scheduled to have installed". This is now the sixth (count 'em six) time in the last three months that this...
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    Voom and network HD

    I'm only 45 miles from the stations. I can get their broadcasts OTA analog just fine. Its because I'm in a valley that the OTA digital signals cannot reach me. I had no problem qualifing for the Olympic feeds.
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    Voom and network HD

    I've been a Voom subscriber for only 3 months now, but am about to switch back to cable dur to the lack of network channels offered (my local cable co. offers 21 HD Channels, including the local HD network feeds). Voom insisted on trying to install an "upgraded OTA antenna" to see if I could get...
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    So what are the main stations Voom is missing in their programming?

    ABC, NBC, CBS, and Fox! (Can you tell I am in an area out of range of any OTA network stations?)
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