Ok- I had Voom installed on Friday. After a shaky start and several reboots I was finally getting what I was supposed to just without a few of the locals (that's another story). I watched Voom pretty much all weekend. Had to unplug it and plug it back in once after fast channel changing. No big deal. Came to this forum read it was a problem, figured a software update would take care of it. Went to bed last night and woke up to a whole new Voom experience today. The sat receiver will work for about 2 hours then flash up an error message, signal indicator will go red, and that's all she wrote. The only thing that will bring it back is unplugging it and plugging it back in. Granted, that works, but doing it every two hours from now on would really suck.
Here is where it gets more irritating. I called Voom to explain this whole situation. After 40 minutes of "explain and hold" I was offered an appointment of April 10 to switch to a new receiver due to lots of installs in the area. Now I ask you, would you want to have to unplug and plug back in a receiver every two hours you watched TV for almost 3 weeks?!! Needless to say since the CS person is just a go between for Voom and Installs, Inc. there was no real resolution. I love the system, but this will not do. If April 10 is the date they want to address this it will be to pick the equipment up. No one has yet to call me back about no locals and the fact that they created duplicate accounts for me, so I'm not holding my breath on this issue either.
I really feel strongly they should give priority to customers with systems who aren't working properly and push back a new install. To say they can't take an hour to swap my receiver because they have to install new customers is bad business. Oh well, I was hoping my first post would be to extoll the virtues of the system and beat down the naysayers not to complain. Stay tuned, we'll see what happens...
Here is where it gets more irritating. I called Voom to explain this whole situation. After 40 minutes of "explain and hold" I was offered an appointment of April 10 to switch to a new receiver due to lots of installs in the area. Now I ask you, would you want to have to unplug and plug back in a receiver every two hours you watched TV for almost 3 weeks?!! Needless to say since the CS person is just a go between for Voom and Installs, Inc. there was no real resolution. I love the system, but this will not do. If April 10 is the date they want to address this it will be to pick the equipment up. No one has yet to call me back about no locals and the fact that they created duplicate accounts for me, so I'm not holding my breath on this issue either.
I really feel strongly they should give priority to customers with systems who aren't working properly and push back a new install. To say they can't take an hour to swap my receiver because they have to install new customers is bad business. Oh well, I was hoping my first post would be to extoll the virtues of the system and beat down the naysayers not to complain. Stay tuned, we'll see what happens...