392 error

[John2021]

I swapped my router out. After doing that all of my devices connected to the new router but the genie 2. I tried everything from unplugging the modem and router and the genie 2 and rebooting em I also tried the network reset and it won't find the network. Any thoughts

 

[gregeusa]

Make sure you are not blocking a bunch of sites... (I block a bunch to stop the "video ads")

Are you hardwired (Ethernet) or Wi-Fi?

 

[John2021]

Make sure you are not blocking a bunch of sites... (I block a bunch to stop the "video ads")

Are you hardwired (Ethernet) hard wired now but it picks my wifi network up then I enter my password and I get a black screen saying it could not find my wifi network with a number to call them it might be something on there side with the 392 error. I am not blocking any sites.

 

[Jimbo]

There is no Directv Error Code 392 listed on thier database.

D* error codes typically start with an ext. 7...

 

[KyL416]

Geminis have their own seperate error codes in the 200s and 300s range. Unfortunately 392 isn't documented on the support site, but on the DIRECTV Forum people have encountered it when for whatever reason they can't access one of the URLs used for the connection test.

 

[John2021]

There is no Directv Error Code 392 listed on thier database.

D* error codes typically start with an ext. 7...

 

[Jimbo]

Geminis have their own seperate error codes in the 200s and 300s range. Unfortunately 392 isn't documented on the support site, but on the DIRECTV Forum people have encountered it when for whatever reason they can't access one of the URLs used for the connection test.

Still unsure about this, John didn't mention anything about it being a Gemini ...

 

[Jimbo]

John,
Is this an Internet issue ?
Did you happen to go to that site listed on the error message screen ... directv.com/392 ???

 

[John2021]

Still unsure about this, John didn't mention anything about it being a Gemini ...

Nope it's the c61k minis. We don't have the Gemini box

 

[John2021]

John,
Is this an Internet issue ?
Did you happen to go to that site listed on the error message screen ... directv.com/392 ???

Yes and it was usless not even tech support knows what it is other than a box issue

 

[John2021]

OK called solid signal and they told me the 392 error is a Gemini issue.

 

[Jimbo]

OK called solid signal and they told me the 392 error is a Gemini issue.

I'm curious How it came up with That Error code ...

 

[John2021]

I'm curious if my isp is blocking certain ports