I called COMCAST the other day to schedule an appointment to have their Digital Cable service "installed" in my home. My house is already wired for cable (i.e., cable is run from pole to house and is run in several rooms inside). There are a couple of rooms I've not yet run cable to, but figured I would go ahead and get service now. I want 3 boxes, yet I currently only have one (1) room set-up and ready to go where one of those 3 boxes would "live".
I was told by COMCAST customer service that their technican would have to "activate" each jack in each room where I would want service. They said that if I did not have a jack "activated" that it "would not receive a signal with or without a box". I have never heard of such a thing before ...
Has anyone ever heard this before? Is this true or did I speak with a rep that was "jacking with me" (pun intended). They want to charge me $15.25 PER Jack to "activate" it ... and I have 7 jacks that I would want service on. That's $100 just in these activation fees (which is just dumb - the house is wired, they shouldn't have to do anything).
What I want is to have them come out with three boxes, set up the 1 (one) T.V. I have ready now, leave the other boxes with me, and I'll hook them up once I have the other rooms ready. Rooms without a box, should get just basic service.
Can't they do this? I don't even have their service yet, and already I'm frustrated with the process.
TIA for any advise/information.
I was told by COMCAST customer service that their technican would have to "activate" each jack in each room where I would want service. They said that if I did not have a jack "activated" that it "would not receive a signal with or without a box". I have never heard of such a thing before ...
Has anyone ever heard this before? Is this true or did I speak with a rep that was "jacking with me" (pun intended). They want to charge me $15.25 PER Jack to "activate" it ... and I have 7 jacks that I would want service on. That's $100 just in these activation fees (which is just dumb - the house is wired, they shouldn't have to do anything).
What I want is to have them come out with three boxes, set up the 1 (one) T.V. I have ready now, leave the other boxes with me, and I'll hook them up once I have the other rooms ready. Rooms without a box, should get just basic service.
Can't they do this? I don't even have their service yet, and already I'm frustrated with the process.
TIA for any advise/information.