I have been a DirecTV (new sub) since September. My bill went from $64.98 to $151.22 !!
Of course the "glitch" is never in the customers favor.
They charged me the $45 for the free HBO/Sho that I still have coming until 1/26/11 and they left off my $31 in credits and my $10 HD access credit.
Rep came back on the phone and said I have a Credit balance of $86.00.. I am on autopay, I said why can't I get the
credit immediately put back on my credit card. He said their system does not work that way, that the credit would be deducted
from my february charges.. Huh?, so I pay Directv $151.22 when I owe $64.98 and they essentially don't get my $86 until march when
I have accrued enough charges to use up the credit.
Wow, unbelievable...
Also rep told me the could not cancel the free NFL ticket I am getting (so I don't get billed next year) until after 1/4/12. He said their system will not allow it till then. Seems like another scam to charge me for next years NFL ticket and I understand if they do, you won't get a credit?
I have been happier with directv programming and hardware than Dish, but these so called glitches have me wondering.
Come on man !
Of course the "glitch" is never in the customers favor.
They charged me the $45 for the free HBO/Sho that I still have coming until 1/26/11 and they left off my $31 in credits and my $10 HD access credit.
Rep came back on the phone and said I have a Credit balance of $86.00.. I am on autopay, I said why can't I get the
credit immediately put back on my credit card. He said their system does not work that way, that the credit would be deducted
from my february charges.. Huh?, so I pay Directv $151.22 when I owe $64.98 and they essentially don't get my $86 until march when
I have accrued enough charges to use up the credit.
Wow, unbelievable...
Also rep told me the could not cancel the free NFL ticket I am getting (so I don't get billed next year) until after 1/4/12. He said their system will not allow it till then. Seems like another scam to charge me for next years NFL ticket and I understand if they do, you won't get a credit?
I have been happier with directv programming and hardware than Dish, but these so called glitches have me wondering.
Come on man !