Black screen and loud screeching noise!!!

rgerst

SatelliteGuys Family
Original poster
Jan 7, 2006
115
0
Fairhope, AL
I know this is a reported bug. However, I need some opinions as to the cause of the problem. Is it a software issue or is my new 622 defective?

My 622 was installed on 03/25/2006. In 4 days I have encountered this problem 12 times. The signal goes black and I get a loud screeching noise. If I wait a few minutes the unit will restart and all is well. A few hours later it happens again.

I have called tech support twice and I have been told both times that it is a software issue. They say that it is a widely reported problem and it will be fixed with the next software release.

I have read that others with this problem have received replacement units and some have been told that it is a software issue.

What do you guys think?:(
 
I called tech support again this morning and I was told that my 622 was defective. A new 622 should arrive on Tuesday.
 

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