My DVR has been noisy for a while. Then it started squealing. I have the protection agreement so I called to order a replacement. The (lady?) in technical said they don't consider noise when determining if a DVR is faulty. I said, "Are you telling me that if it works it is not faulty?" She said, "That's what I'm sayin." Then she hung up. I called back and requested to close my account because DTV defaulted on the agreement. The guy said I can resolve all your problems... So he did. And he gave me $10 in credits for a year.