Cannot access "My Rentals" or On-Demand since getting S221

[fuzzfacefrombboard]

In cannot access My Rentals or On-Demand unless I do a reboot every day since getting S221. Anyone else having this problem?

 

[ZachS@DISH]

Do you get any error messages when trying to access it?

 

[Bradtothebone]

Do you get any error messages when trying to access it?

I have the same issue (plus Blockbuster@Home), and no, there are no messages; it just goes back to the live TV screen.

Brad

 

[fuzzfacefrombboard]

I too am just getting kicked back to the live tv screen (with on demand). "My Rentals" on the DVR menu just doesn't do anything. The folder doesn't open, just no response at all.

 

[MaryB@SlingTV]

Please send me a PM with your account information. Reference the software version and problem so I can get the issue reported ASAP. Thank you!

 

[joshua.mcglothlen]

Reset your Hopper then it will work. I have the same problem and it's a pain in the butt. I know it's been reported

 

[GaryPen]

I haven't had any issues with OnDemand or My Rentals since getting S221.

 

[Tucker James]

Reset your network connection. Only had the problem once!

 

[ChairBound]

I am able to acces On Demand, but I get the problem with losing the data still periodically. Also, I have lost all the show pictures in both the program guide and when I select something within On Demand to view the information on a program. It is annoying and happened definitely with this last update. Resetting the network did not help.

 

[fuzzfacefrombboard]

Reset your network connection. Only had the problem once!

Nope, not fixing it.
It actually had no problems on Friday or Saturday, but it now back to the original problem.

 

[B1gted]

Had the exact same issue and doing the red button reset on the hopper fixed the issue.

 

[voripteth]

I'm unable to access Rentals as well. Opening it returns to Live TV.

 

[broeddog]

I had this problem yesterday and was instructed by advanced tech support to do a hard reset of the hopper, by unplugging the receiver for 30 seconds. I was able to access the own demand content and it played perfectly. If this doesn't fix the issue try resetting your modem and router and see if this fixes the issue.

 

[myntric]

I've been having this problem since I received S222 -- it worked fine beforehand. The "Rentals" folder is there with my OnDemand downloads in it, but I cannot open the folder at all, yet the other DVR items seem to work fine. The only way I've found to resolve is to reset/reboot the Hopper, then it will work until what appears to be the nightly cycle for the Update Check/AutoHop and it stops working again and the process has to be repeated.

 

[Whiteyguy]

Ya I'm having the same problem. cannot access video on demand or bb. I have software s222. Every time i click on bb it goes black then back to live tv. I have reset it and hard reset it. I also reset network. also reset modem.

 

[ChetK]

Ya I'm having the same problem. cannot access video on demand or bb. I have software s222. Every time i click on bb it goes black then back to live tv. I have reset it and hard reset it. I also reset network. also reset modem.

Same here. This bug needs to be addressed. This thread was started on 8-17 and here we are at the end of Sept. and the problem hasn't been addressed.