Contacting DIRT

[ZachS@DISH]

We are always happy to help with any issues you are having with your DISH services but please be sure to include your account and pin number when sending us a PM. This will help us answer any questions and help get your issue resolved faster.

 

[Deadlocked]

Can we get this pinned to the top? Maybe add hotlinks to each DIRT member and their current schedule as well


Sent from my iPad using Tapatalk

 

[KaptainRandom]

Maybe add a DIRT category here...

 

[Smartkid]

Thanks Zach.

Is there specific protocol on how long to wait for a response after contacting a DIRT member? I reached out to a member a week ago and haven't received a response. I just chose which DIRT member to PM based on who had read my original thread in the forums. I don't want to be bother multiple DIRT members at the same time.

 

[mikeH_dishNetwork]

Smartkid,

I do apologize for the delayed response in getting back to you. I am more than happy to help you with any DISH questions/concerns you have today!

Please PM me w/ the phone and 4 digit PIN number for further assistance.

Thanks.

 

[Smartkid]

Thanks Mike - I've sent a PM.

 

[Scott Greczkowski]

The DIRT Team has provided us with a schedule to better help our Dish Customers / Members know when they are online.

Mike H.
Sunday-Thursday 6am-2:30pm MT

Andrea B.
Friday-Monday 6am-5pm MT

Tommy F.
Sunday-Wednesday 6am-5pm MT

Cheri T
Saturday, Tuesday-Wednesday, Friday 7am-6pm MT

Kim E.
Sunday-Thursday 8am-4:30pm MT

Becki B.
Wednesday-Saturday 11am-10pm MT

Andrew E.
Saturday-Tuesday 10:30am-9:30pm MT

Jason S.
Sunday-Wednesday 11am-10pm MT

Chris S.
Wednesday-Saturday 11am-10pm MT

Matt G
Monday-Tuesday, Thursday-Friday 11am-10pm MT

Dan B.
Wednesday-Sunday 1:30pm-10pm

Sarah J
Sunday-Wednesday 11am-10pm MT

Zach S
Wednesday-Saturday 6am-5pm MT

Mike L
Saturday, Monday, Thursday-Friday 11am - 10pm MT

 

[KAB]

It would help if they would log on to this site more regularly. According to the above schedule, there are 4 on duty now, but none logged on/RED.

 

[mikeH_dishNetwork]

KAB,

I do apologize for any inconvenience this may have caused you or the Satellite Guys family. We're working to be more active on the site and I will forward this to my other teammates to log in once their shift starts.

Thanks.

 

[tjguitar]

For fuuture reference, just send them (dish_answers) a PM on Twitter with a link to the thread and somebody on DIRT addresses it pretty quickly.

 

[gadgtfreek]

With the new forum software, where is the best place to find who is online? "Helpers Online Now"?

 

[Bobby]

Main forum pages, either left or right of the screen. Still in red...

 

[gadgtfreek]

Thanks, I see Cheri is online now and it is under the "Helpers Online Now".

 

[osu1991]

I just look at the schedule and see who is supposed to be available and start a conversation. I just had CheriT help me deactivate a receiver.

 

[gadgtfreek]

I just sent here something as well.

 

[Scott Greczkowski]

Here is the newest schedule.

Mike H- Sunday-Thursday 6am-2:30pm MT

Andrea B. - Sunday-Monday, Thursday-Friday 6am-5pm MT

Tommy F. - Sunday-Wednesday 6am-5pm MT

Cheri T. - Wednesday-Saturday 7am-6pm MT

Kim E. - Sunday-Thursday 8am- 4:30pm MT

Sarah J- Tuesday-Friday 11am- 10pm MT

Andrew E- Sunday-Tuesday, Saturday 11am- 10pm MT

Jason S- Sunday-Wednesday 11am-10pm MT

Chris S- Sunday, Thursday-Saturday 11am-10pm MT

Matt "Speedy" G. Monday, Wednesday-Friday 11am-10pm MT

 

[ZachS@DISH]

Thanks Scott!

 

[SpaceAce]

PM sent to Mike.

 

[Tundracat]

Here is the newest schedule.

Mike H- Sunday-Thursday 6am-2:30pm MT

Andrea B. - Sunday-Monday, Thursday-Friday 6am-5pm MT

Tommy F. - Sunday-Wednesday 6am-5pm MT

Cheri T. - Wednesday-Saturday 7am-6pm MT

Kim E. - Sunday-Thursday 8am- 4:30pm MT

Sarah J- Tuesday-Friday 11am- 10pm MT

Andrew E- Sunday-Tuesday, Saturday 11am- 10pm MT

Jason S- Sunday-Wednesday 11am-10pm MT

Chris S- Sunday, Thursday-Saturday 11am-10pm MT

Matt "Speedy" G. Monday, Wednesday-Friday 11am-10pm MT

I can attest to Matt as being Speedy.
He was very helpful and got it done very quickly. If the bosses are watching: Give this man a raise!












(For you people with your mind in the gutter, I am referring to answering all my questions about the receiver swap and how it affects my account.)

 

[waylew]

(For you people with your mind in the gutter, I am referring to answering all my questions about the receiver swap and how it affects my account.)

If it wasn't for the gutter,I wouldn't be able to collect my thoughts