DirecTV offers to customers who complain about dropped Viacom channels

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jca

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Jun 16, 2005
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Can anyone share an experiences they have had when they call DirecTV to complain about the loss of Viacom channels from their lineup? Have the CSRs offered any discounts/offers to customers? I assume these offers would change over time the longer this dispute is drawn out.

It's already been mentioned that DirecTV is turning on Encore channels until July 31st:

https://twitter.com/DIRECTV/status/223065059243470848

All 8 ?#Encore? Chs including ?#EncoreFamily? will be available to ALL customers through July 31st Ch: 535-542 ?#DIRECTVhasmyback

I believe someone mentioned in the previous Viacom thread they got a monthly discount when they called. Anyone have any other info?
 
just for giggles i called to see what my cancellation fee would be

30 minutes on hold. directv is getting salmmed with calls

i did not ask for anything but was offered $5 off for 1 month
i did ask her not to put it on

i hat losing channels, dont really care about these in particular, just the principle

when the rep stated they are trying to keep our price down, i said i appreiciate that, and asked if they couldnt come to an agreement would out price reflect that. as we are talking 18channels, not just 1
 
I'm happy about getting encore for a bit, but it is disappointing that only one is HD

Sent from my iPhone
 
I have platinum so I already get Encore. I sent them an email, we'll see. I told them I don't want a PPV coupon (NEVER used PPV in 4+ years nor game lounge either - the things they want to give!). Just give me a $10-20 credit, that'll work.
 
Wow they must like me, I got $10 off per month for 12 months, starz for free for 6 months, and NFL Sunday Ticket for $99. So I come out $20 ahead after a year... All I did was say i'd like to cancel due to the Viacom dispute.. I was not expecting to get all that thrown at me.
 
I'm going to call them about my refer a friend credit I didn't get yet, then I'm going to hit them with the dropped channels issue!
 
Just signed up with D*. I hope they resolve this issue. This is the reason I am leaving Dish, and now D* pulls this.
I do have more faith the D* will get these channels back, than Dish putting AMC back on anytime soon.
 
$5 off for 3 months
$5 off Starz 6 months
$5 off Sports Pack 6 months.

Only asked about it, never said I wanted anything! Very well done Directv!
 
I'm on hold now. Isn't it strange the prerecorded voice is EXACTLY the same as Comcast? Same voice actor, two competing companies!
 
I didnt get s**t.......except a turnip who told me I was out of contract when I knew I wasn't

Are you guys going through retention?
 
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