they take care of a lot of problems and questions via private message. You can see the currently active DIRT members on the bottom of the main forum page.
And to add that Matt helped us with a problem for a customer last night. Quick, efficient, and effective. They are the very best of Dish. I hope they are around for a long time.
I am very appreciative of all the help that I receive from the team. I most frequently obtain assistance by way of private messages. THANKS to the team!