KyInstaller said:
So the people in the office have a bad day every so often, HEY, try installing, it pays more & YOU can deal with the people who were told they can get the locals, (even thou they live in rural America & can't). Voom has got a long way to go as far as customer service goes I AGREE, but saying installers are part of the problem is wrong. My how many times I have wanted to deal with customers over the phone & not face to face. You have no idea how lucky You are just talking on the phone instead of being at the customers location, crawling under the house, or working in a attic with fiberglass insulation, & I won't even tell You about some of the stuff We find behind the bedroom furniture, (not to mention the smells). Think You have it rough? Quit the job & stop crying!
I, like the original poster, work in VOOM customer service. The original poster is a friend of mine, that I have worked with for many months now. I apologize that you took his post the way you did, not all installers are bad. I have heard of installers calling late at night, after Installs INC has closed to activate equipment, which means they have busted their butt, and spent their personal time to install a VOOM customer. I've heard horror stories about installers, but also very good stories, I suppose its mostly the bad ones we hear about... we do work in customer service. I dont think installing is easy... its gotta be a very difficult job, I can only imagine some of the people you run into during the course of your day, or, atleast, I can remember talking to them
To clarify, every day is a bad day there... From what ive seen, supervisors can break company policy all they want, and nothing happens to them, but if a CSA does it, even for the smallest thing, they are fired. I dont remember who said it, but I suppose your right, it is like this for many corporations, that dosnt stop us from caring about customers (more than managment aparantly), and wanting to voice our opinions.
Our call center pays less than any other call center in the city, it also has the highest turnover rate, however, so many people are flocking to the higher paying call centers, that its VERY hard to find a job anywhere else. Jobs are very slim in this city.
I spent three years in the army, in a combat arms position, I know how rough jobs go. Sometimes I would prefer being back overseas. There arnt many job opprotunities for a retired bullet sponge.
One last note, we speak with very upset customers ALL day, the occasional call from a customer, just to say thanks, makes our day.
Thank you for listening. aaaahhhh, I feel better now
p.s. please ignore my poor spelling, like I said... retired bullet sponge. (see enemy, squeeze trigger).
