I thought I was getting a fair deal, especially since the installer only had a 722 in his truck, so I got that rather than a 622. However, the installer took my owned 942 with him, saying he was required to (even showed me the work order) and that they wouldn't work at all after August 1st. I figured no big deal since I got a 722 rather than 622, wasn't going to be charged the lease fee on the new receiver, since I owned my 942, and the new HD programming was only $0.01 more per month than the old HD Pack. Well, I should have known there would be problems.
I callled Dish to change to the new HD programming and was told my bill was going up by over $7 per month. Guess why... a $7 per month lease fee on the new receiver. I was also told I should not have been required to turn in my owned 942 and that it will work as an SD DVR after August 1st. The CSR got approval to credit the $7 per month fee for 1 year, but not after that. He also called the Hub to request my old receiver back. He also suggested I try to conatct the installer. I called the installer and told him what I waas told by Dish. he said he would bring the receiver back to me, and hung up. It's now two days later and I have no 942.
All of the CSRs I've talked to have been nice, but mostly unknowledgable. I haven't experienced a company so poorly run in quite a while. Good luck to everyone in getting what they were promised, especially if you owned your equipment.
Call the installer and tell him to get it back to you within 7 days or you're filing a police report.