It's funny because if you search under my nick last year, I made the exact same post as you.
At the end of the ordering process, the CSR reads everything back and states everything and as he was going he said "there is a 24 months comittment.....hmmm....wait....there is no 24 month committment - its usually here but it says no committment on the screen" I then interrupted and said ok...please repeat that for me - and he did again - this time on tape.
I also had another 3rd party who's account it was conferenced in and he heard it just as I did and once the CSR was off, I told him I have never heard of it - but we have it on tape and both of us heard it - so lots of luck having that stand up if they challenge it.
Remember, I haven't signed a new contract - the oral committment is all I have agreed to - so they can claim it all they want - but whatever.
Regardless, this house is in Beverly Hills on the side of the Mountain, shaded from Mt. Wilson. Nothing comes in OTA. They already have 6 HD-LILs in LA. I doubt this person will drop D* in 24 months anyway.
As for the other - this person is in charge of Programming of a Broadcast Group - so I am pretty sure that his bills gets paid on time and doubt he ever complains about anything - until I do it as him for this purpose, lol.
The queue says he is an A Customer - whatever that really means.
Now, as they missed the install last week, I called again today to beat them up more.
I wanted to change the H20s for HR20s....their computer system will not allow more than 1 HR20 install that they send out every 6 months now - so even the Customer Retention Floor Manager could not over-ride the system.
So they agreed for the missed install, that I could go out and purchase 2 HR20s at retail - and they would install them on the new install date with their supplied units - and they would give me a $200 per HR20 rebate on my D* bill.
Thus, now I have:
1 5 lnb dish and install
1 Multiswitch
3 HR20s
2 H20s
Move HD-TIVO to different room
$10 off Bill for HD for next 12 months
No committment
Total outlay - $199.00