I just switched from D* to E* in the beginning of October. Never had a problem with D*, never had a service tech to my home after installation.
I've had my first problem with E*. Sunday, we had some really high winds. My signal would come and go. Sunday night, the winds continued. When I woke up Monday morning, our locals were gone. Talked to tech support on the phone, went over everything and they said a tech would have to come out, but couldn't do so until Thursday. I was a little annoyed it would take so long. I would miss Monday Night Football, but don't care about the networks any other days of the week. I asked for the E/W feeds for the big 4. She said NBC was the only one she could give me, and only from the W coast. I said nevermind then. I did see that I do have both the E/W feeds for NBC though. She must have given them to me on accident. I hope they don't realize that and I continue to have them once my locals come back.
EDIT: Just checked my DN account after I posted this. I got waivers for NBC finally approved, that's why they gave me NBC. The others were denied in October. Not sure if I am being charged for them though.
After I got off the phone with the tech rep, I went out to check the dish. I noticed that the poll mounted in the ground could be moved back and fourth a bit. I'm sure it's because of the high winds and the huge SuperDish caused the ground to shift around the poll enough to move the dish out of whack for the one sat. My SuperDish is pole mounted because my original installer advised against mounting the dish on the roof. He stated he was formerly a carpenter and the SD used a number of lag screws for the tripod that could eventually cause leaks. Is this information unfounded? If I don't end up having it on the roof, any ways to really secure the pole so it doesn't wave in the wind? We get some heavy winds at times, especially in the fall/winter.
I've had my first problem with E*. Sunday, we had some really high winds. My signal would come and go. Sunday night, the winds continued. When I woke up Monday morning, our locals were gone. Talked to tech support on the phone, went over everything and they said a tech would have to come out, but couldn't do so until Thursday. I was a little annoyed it would take so long. I would miss Monday Night Football, but don't care about the networks any other days of the week. I asked for the E/W feeds for the big 4. She said NBC was the only one she could give me, and only from the W coast. I said nevermind then. I did see that I do have both the E/W feeds for NBC though. She must have given them to me on accident. I hope they don't realize that and I continue to have them once my locals come back.
EDIT: Just checked my DN account after I posted this. I got waivers for NBC finally approved, that's why they gave me NBC. The others were denied in October. Not sure if I am being charged for them though.
After I got off the phone with the tech rep, I went out to check the dish. I noticed that the poll mounted in the ground could be moved back and fourth a bit. I'm sure it's because of the high winds and the huge SuperDish caused the ground to shift around the poll enough to move the dish out of whack for the one sat. My SuperDish is pole mounted because my original installer advised against mounting the dish on the roof. He stated he was formerly a carpenter and the SD used a number of lag screws for the tripod that could eventually cause leaks. Is this information unfounded? If I don't end up having it on the roof, any ways to really secure the pole so it doesn't wave in the wind? We get some heavy winds at times, especially in the fall/winter.