The following is from DIRECTV.
We have received some questions from the field recently around the HR54’s technical capabilities due to some HR54 shipping cartons being labeled “HR54K”. This label is only an internal tracking mechanism used by Supply Chain to ensure that the field maintains enough inventory of HR54s to fulfill 4K installations, not any indication of the HR54’s capabilities or a new model.
When completing a 4K work order, technicians should always keep in mind that the HR54 itself does not support viewing 4K content on any TV input to which it is directly connected. Instead, the HR54 serves as a pass-through to send 4K content to a 4K client – either a C61K or a DIRECTV 4K Ready TV. Please be sure to utilize a 4K client if a work order involves 4K programming.
We have received some questions from the field recently around the HR54’s technical capabilities due to some HR54 shipping cartons being labeled “HR54K”. This label is only an internal tracking mechanism used by Supply Chain to ensure that the field maintains enough inventory of HR54s to fulfill 4K installations, not any indication of the HR54’s capabilities or a new model.
When completing a 4K work order, technicians should always keep in mind that the HR54 itself does not support viewing 4K content on any TV input to which it is directly connected. Instead, the HR54 serves as a pass-through to send 4K content to a 4K client – either a C61K or a DIRECTV 4K Ready TV. Please be sure to utilize a 4K client if a work order involves 4K programming.
