I am new to the HDTV version of DirecTV. I bought an HR20-700 and after a few days it started freezing - with pixelation and sound dropouts. It only happened on my local channels and on the HDTV channels.
A serviceperson came out - checked the signal levels - mostly in the 80s and 90s. He replaced the HR20-700 with an HR20-100.
The problem returned within hours after he left.
Yet another service person came out and did a "hard restart" - punching in 02468 after a reset. That helped for less than one day. The set still does not work.
On local channels and on HDTV channels the picture freezes - get pixelated, and the sound drops out. In most cases the set then changes itself to a different channel - always the same, wrong channel. The new channel comes up for a second or two - or else it freezes on the screen for several seconds. Channel 9 (local), for example, always switches itself to channel 610 (CSTV) during the dropout/pixelation period.
I am ready to throw this piece of junk into the woods. I cannot watch local channels or HDTV. Every 30 seconds the picture and sound go crazy - and, now, so am I!!!!
I dread getting back into the DirecTV phone system and talking to yet one more person who walks me through the same, stupid setup procedure. I would love to have service person number 4 come out - but only if he/she is willing to stay for 24 hours and watch the problem develop. -And then fix it !!!
I tried directing a fan onto the HR20-100, but that did no good either. I replaced the 2 small boxes on the signal cable input at the set (whatever they are called) and it did not help.
I have 2 older DVRs that are not HDTV -not HR20s - they are on the same Zinwall WB68 splitter and they have NO problems - local channels are just fine on them. Of course, they do not get HDTV.
I am out of ideas and patience. I hate the HR20 !!!!!!!!!
What would you do?????
A serviceperson came out - checked the signal levels - mostly in the 80s and 90s. He replaced the HR20-700 with an HR20-100.
The problem returned within hours after he left.
Yet another service person came out and did a "hard restart" - punching in 02468 after a reset. That helped for less than one day. The set still does not work.
On local channels and on HDTV channels the picture freezes - get pixelated, and the sound drops out. In most cases the set then changes itself to a different channel - always the same, wrong channel. The new channel comes up for a second or two - or else it freezes on the screen for several seconds. Channel 9 (local), for example, always switches itself to channel 610 (CSTV) during the dropout/pixelation period.
I am ready to throw this piece of junk into the woods. I cannot watch local channels or HDTV. Every 30 seconds the picture and sound go crazy - and, now, so am I!!!!
I dread getting back into the DirecTV phone system and talking to yet one more person who walks me through the same, stupid setup procedure. I would love to have service person number 4 come out - but only if he/she is willing to stay for 24 hours and watch the problem develop. -And then fix it !!!
I tried directing a fan onto the HR20-100, but that did no good either. I replaced the 2 small boxes on the signal cable input at the set (whatever they are called) and it did not help.
I have 2 older DVRs that are not HDTV -not HR20s - they are on the same Zinwall WB68 splitter and they have NO problems - local channels are just fine on them. Of course, they do not get HDTV.
I am out of ideas and patience. I hate the HR20 !!!!!!!!!
What would you do?????
