Hey Gang,
I called up and ordered an additional HD-DVR on Friday and was excited to see a box in the doorway when I got home. I was a little bit taken aback and confused when I was sent a HR21-100. I was expecting something newer than that. I did get a $100 credit off the order (paying $99/tax), but am a little bit disappointed that I was sent such an old model. Is it me, or has this been around for about 4 years??
I asked the representative what model I would receive and she stated that she didn't know which I expected. She was very polite and helpful otherwise.
I am not one to complain about DIRECTV or the service, but shouldn't I expect a newer model?
Just trying to level set expectations. Thanks in advance!!
I called up and ordered an additional HD-DVR on Friday and was excited to see a box in the doorway when I got home. I was a little bit taken aback and confused when I was sent a HR21-100. I was expecting something newer than that. I did get a $100 credit off the order (paying $99/tax), but am a little bit disappointed that I was sent such an old model. Is it me, or has this been around for about 4 years??
I asked the representative what model I would receive and she stated that she didn't know which I expected. She was very polite and helpful otherwise.
I am not one to complain about DIRECTV or the service, but shouldn't I expect a newer model?
Just trying to level set expectations. Thanks in advance!!