The reason I have been willing to stick with Voom for the last 3
months was there was at least someone to talk to when bad stuff
happened. I've overlooked the PQ issues that continue to come and
go, the reboots that I continue to have to do, the diplexer issues,
the HORRIBLE program guide and most of all NO TIVO. But now that I
can't call and find out when my faulty LNB is going to be replaced
(waiting 3 weeks after initial tech call where STB was replaced)
I've realized Voom is not going to make it so I'm done wasting my
time. If they can't get recurring guide requests, the guide to
start where you stopped, customer service, installs etc under
control, there is NO WAY their DVR is going to work reliably within
the next year. I would cancel, but my calls aren't answered and my
emails/voicemails are not answered. I'm just going to stop paying
my bill and we'll see what happens. It's too bad, I really wanted
to like Voom.
months was there was at least someone to talk to when bad stuff
happened. I've overlooked the PQ issues that continue to come and
go, the reboots that I continue to have to do, the diplexer issues,
the HORRIBLE program guide and most of all NO TIVO. But now that I
can't call and find out when my faulty LNB is going to be replaced
(waiting 3 weeks after initial tech call where STB was replaced)
I've realized Voom is not going to make it so I'm done wasting my
time. If they can't get recurring guide requests, the guide to
start where you stopped, customer service, installs etc under
control, there is NO WAY their DVR is going to work reliably within
the next year. I would cancel, but my calls aren't answered and my
emails/voicemails are not answered. I'm just going to stop paying
my bill and we'll see what happens. It's too bad, I really wanted
to like Voom.