I ordered my VIP 622 system on March 22, and was granted an install date on April 15. On April 10 the new reciever had not arrived, so I called customer service while driving home from work. The agent told me it was on its way via UPS, and she offered the tracking number. I told her I was driving, so I couldn't write it down. But that I'd call the next day.
On April 12 I called the customer service office again, this time I was told that it was not sent via UPS, but that my installer would bring it in hand. This was contrary to what I had previously been told, so I decided to call back the next day. On April 13, I called again, and was told that the installer would bring it.
On April 15, installation day, the installer showed up on time, but he had no reciever with him. While he was there, he called customer service, and they told me that the reciever was sent out via UPS on April 14. For obvious reasons, the installer left, and I was rescheduled for May 11.
Since I had now recieved a different answer for each call, I decided to call again. This time I was told it was delivered on March 31. I requested the tracking number, and that took me to some package that had been delivered to a garage in Delaware (I'm in California).
I called again immediately after, and this time I was told it went out April 11, but there is no tracking number available.
I called again immediately after, and I was told it went out April 14, but there is no tracking number available.
I called just a few minutes ago, on April 17, and was told that the reciever has not gone out, and there is no expectation of when it will go out. In fact, the lady suggested that I push my currently scheduled install out, because she felt it was unlikely that I would recieve this by May 11.
I've called everyday since, and the information appears completely random!
HELP ME PLEASE!!!!
I've heard of a special number, and someone hook me up?
Any advice would be appreciated.
On April 12 I called the customer service office again, this time I was told that it was not sent via UPS, but that my installer would bring it in hand. This was contrary to what I had previously been told, so I decided to call back the next day. On April 13, I called again, and was told that the installer would bring it.
On April 15, installation day, the installer showed up on time, but he had no reciever with him. While he was there, he called customer service, and they told me that the reciever was sent out via UPS on April 14. For obvious reasons, the installer left, and I was rescheduled for May 11.
Since I had now recieved a different answer for each call, I decided to call again. This time I was told it was delivered on March 31. I requested the tracking number, and that took me to some package that had been delivered to a garage in Delaware (I'm in California).
I called again immediately after, and this time I was told it went out April 11, but there is no tracking number available.
I called again immediately after, and I was told it went out April 14, but there is no tracking number available.
I called just a few minutes ago, on April 17, and was told that the reciever has not gone out, and there is no expectation of when it will go out. In fact, the lady suggested that I push my currently scheduled install out, because she felt it was unlikely that I would recieve this by May 11.
I've called everyday since, and the information appears completely random!
HELP ME PLEASE!!!!
I've heard of a special number, and someone hook me up?
Any advice would be appreciated.
