Installers had trouble installing :(
- Thread starter ZachMetal
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THank you so much!!!!!! Called customer service, they tried to make us get an electrician, but kept on telling them that in the instillation notes they should provide i think 120' of Coaxial cable if needed. So they knew we knew what htey were supposed to do so they scheduled us. THanks again.volkodav said:
Yeah really. This guy was like yah you have me for liek 12 minutes more before its been 4 hours when I can go. they were really nice, and did everything they could besides install the wire. I hope they come back next week so then they'd pretty much have to install the wire.
I have only talked to 2 foreign sounding people on the phone. They answered my questions as i asked. The American sounding people helped me just as much, but I thinkit's fair to say if I asked anything to those 2 foreigners I wouldn't have understood what htey said. Actually, these people had a dish truck and I looked at all the documents, it was all Dish Network. They were really helpful, I just think they didn't think of just running a seperate wire. So many different scenarios were said, its hard to keep track on what they tried and what htey didn't.
The quality specialist's job is to audit the work the tech's do. Since they didn't install completely/correctly it is the job of the QAS to check the work. If a tech fails a certain # of audits in a certain period of time, they are let go. DNS wants to have quality techs on their teams.
OK on the HSI bit. Some techs aren't aware that you can use Cable HSI and sat on the same line. It just takes diplexers to do it as long as the line isn't split anywhere along the path.
Thats how my living room is setup. Instead of 4 lines running into my living room I have 2 lines. On one line I have sat signal and HSI coming in. On the other line I have Sat Signal coming in and TV2/UHF Antenna out to the distribution box and routed to my bedroom.
How many rooms were you trying to get hooked up? Sounds like 2. Since they didn't bother with the room with HSI its possible that room and the room that they couldn't get working that you wanted TV in are split. In which case neither room will work with out dedicated lines. No problem there unless you didn't want cable on the outside of the house or were unwilling to pay the custom install charge for wall fishes.
Good place to look for splitters is behind the existing face plates. Lot of cable installers will do that with two rooms next to each other.
Also so what if it the standard install says 120' of cable. That doesn't sound like the problem. It sounds like routing the cable is/was the problem and will be when the next tech comes out.
Thats how my living room is setup. Instead of 4 lines running into my living room I have 2 lines. On one line I have sat signal and HSI coming in. On the other line I have Sat Signal coming in and TV2/UHF Antenna out to the distribution box and routed to my bedroom.
How many rooms were you trying to get hooked up? Sounds like 2. Since they didn't bother with the room with HSI its possible that room and the room that they couldn't get working that you wanted TV in are split. In which case neither room will work with out dedicated lines. No problem there unless you didn't want cable on the outside of the house or were unwilling to pay the custom install charge for wall fishes.
Good place to look for splitters is behind the existing face plates. Lot of cable installers will do that with two rooms next to each other.
Also so what if it the standard install says 120' of cable. That doesn't sound like the problem. It sounds like routing the cable is/was the problem and will be when the next tech comes out.
