Is there a ceo e mail address
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Once you have service through Directv you can use their email communication. Until then you should call into the customer service 800 number.
Unless you are a customer you won't get much help, but here is the email address for Ellen Filipiak the SR. VP of Customer Care:
eafilipiak@directv.com
eafilipiak@directv.com
Well, if you must know...............
I have a promotional letter that my brother received back in February. This was the one offering to pay your cancellation fee. He, like I, have become disenchanted with Dish of late.............what with the espn debacle....the absence of MLB channel, and so on.
Anyway, he called them and they said they would honor the offer.
He scanned/emailed me the letter. I would like to attach it and see if they would do the same for me, but can't if I don't have a CEO address or some other personal e mail address to send it to.
I have a promotional letter that my brother received back in February. This was the one offering to pay your cancellation fee. He, like I, have become disenchanted with Dish of late.............what with the espn debacle....the absence of MLB channel, and so on.
Anyway, he called them and they said they would honor the offer.
He scanned/emailed me the letter. I would like to attach it and see if they would do the same for me, but can't if I don't have a CEO address or some other personal e mail address to send it to.
Because you always want something in writing, for obvious reasons.
Anyway, I have pasted the gist of the letter.
We’ve missed you. Come back to Directv and enjoy more movies, sports and channels for less then cable or Dish Network. There’s no need to wait for your contract to expire because Directv will pay your cancellation fee, etc.
Having met Ellen on a number of occasions she is a very busy woman and generally her help is not needed when OOP and Supervisors can get issues down ( oop Office of the President )
The real email you should send is CEO@directv.com
Save the other for a real situtation that I cant get you out of .
As to the e mail address
I got a call this morning, as to the cancellation. They will honor it up to an amount of $200.00
The email address to use is
custadvocfollowup@directv.com
I got a call this morning, as to the cancellation. They will honor it up to an amount of $200.00
The email address to use is
custadvocfollowup@directv.com
I also
Got a name and a phone number. In addition, he said to attach the cancellation bill and use that same e mail address, vs snail mail.
Got a name and a phone number. In addition, he said to attach the cancellation bill and use that same e mail address, vs snail mail.
Sounds normal to be honest, you went above and beyond and now they are not going to tell you no as they want your business.
So what did they OP accomplish this way that he couldn't have done over the phone talking with the correct people ?
Jimbo I am not going there. As I cant say anything nice. Basically DTV cater to his need with was beyond what most would of done and all they do is encourage this behavior. Which I dont approve of simply going to OOP or VP's just to get something before there even an issue.
It makes it harder on everyone else when I send things up to them to get done as they are busy dealing with things a supervisor could approve.
I never once saw you ask to get a deal in writing. I could gotten you a sales supvisor to email the offer in writting.
What you did was instead just stating a problem and seeing if someone could help you use decided to pull the big guns out first. which the problem is with that is that once you use your boozka it not there for future use.
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