Several weeks ago, I received a call from a Dish Network rep advising me that that they had identified a number of signal failures at my location and recommended that one of their technicians come to my house at no cost to me and correct the problem. I was not aware of any problems with the exception of occasional loss of signal during heavy thunderstorms, but arranged a date for the service. Right on time the technician arrived and after examining my 2 receivers he went onto my roof and checked the dish for signal strength. Apparently, the dish had moved slightly and using a strength meter, he adjusted it, significantly improving the incoming signal. The technician then stayed to answer a few questions that I had.
I can honestly say that I have never experienced this high level of customer support from any other company. Their performance was exceptional and beyond anything that I expected. Many thanks.
I can honestly say that I have never experienced this high level of customer support from any other company. Their performance was exceptional and beyond anything that I expected. Many thanks.