Mike White, Undercover Boss
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Mike White installed a Directv Slimline dish next to a DN Eastern Arc dish, that was too funny. I hope Charlie and Jim saw the episode.
Ditto
Though when it was filmed the only thing I can say that i fixed for the most part is Waivers if the tech actually calls the right number and uses the tech ivr they can get to iss right away to get a waiver now if tech stop calling ACE for every little thing. Especially same day order changes.
Just got done watching it on cbs.com. Interesting episode. Hopefully good things come out of it.
But yeah, it's always crazy that they happen to bump into these types of employees. How are they selected?
Hopefully they fix the HD Receiver shortage. Get more of that equipment out there, and then maybe feel more confident launching more national HD!
But yeah, it's always crazy that they happen to bump into these types of employees. How are they selected?
Hopefully they fix the HD Receiver shortage. Get more of that equipment out there, and then maybe feel more confident launching more national HD!
I just happened to watch it last night. Had no idea it was going to be about DirecTV and this is only the 3rd episode I have seen. I am not able to judge it based on other episodes. But, Mike did seem like a good guy and seemed genuinely concerned (Cannot say if he would say the same if a camera were not on him...Then again, he did not have to do this show). From what I have seen, I now have more respect for him
I believe from communications and when I have met him before he does care but at the same time I dont think that he seen anywhere close to everything and he could use another undercover mission just with out tv cameras and 5k checks. I feel dtv greatest asset is it front line employees it is there where the great idea will come from but no way to get those great ideas to the top leaves me a little depressed. I been trying to get several ideas at the very least reviewed and have an open discussion on them but monkeys will learn to grow wings and fly first. I dont believe it is the CEO that is the issue but all the middle management in between who just dont want to rock the boat.
I was in the post office over 28 years and saw it day in and day out. The national level bosses would make it sound as if they cared, but the mid level guys had one thought, GET BACK TO WORK AND GET ME MY BONUS!
I dont know if they get a bonus but there are days here where it feels like the middle managment is happy in what there doing and that means doing nothing at all but the status quo because heave forbid we rock the boat.
I like the pic of him with the DISH Network dish in the backround.
I dont like that to make thinigs more interesting that the producers pair him with workers with sob stories.
I do think however that it was cool for him to go out see what working in the field is about. I do wish it was for a longer period so they could really see what it was like not these pre setup things.
I would like to meet Mr White and may have a chance next month in New York. I have had some family that have worked directly under him which I also find cool.
I dont like that to make thinigs more interesting that the producers pair him with workers with sob stories.
I do think however that it was cool for him to go out see what working in the field is about. I do wish it was for a longer period so they could really see what it was like not these pre setup things.
I would like to meet Mr White and may have a chance next month in New York. I have had some family that have worked directly under him which I also find cool.
I like the pic of him with the DISH Network dish in the backround.
I dont like that to make thinigs more interesting that the producers pair him with workers with sob stories.
I do think however that it was cool for him to go out see what working in the field is about. I do wish it was for a longer period so they could really see what it was like not these pre setup things.
I would like to meet Mr White and may have a chance next month in New York. I have had some family that have worked directly under him which I also find cool.
You need to tell him that he need to let his over worked underpaid employee work on this site as his job begin a good will person and general account fixer.
cough BS cough BS cough
That is why I don't do anything that requires an activation in the rain. It's going to be a service call.
I saw all that.
No gloves on fooling with that. I hated scrapping my fingers on those braces so close to the shingles.
A couple more, better shot of the Turbo HD Dish plus a couple of bytes...
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If Tech calls the tech ivr number to get to iss then they should never reach ace ( now )
Ace no longer gives waivers they redid it for this very reason, but some techs no matter how many times we tell them we have there very own number still call 18005315000
Never used that number, My issue was always with ace was "we don't believe you"
Which is why I never did install in the rain.
And that surprises anybody? All these "reality" type shows are scripted and edited. The idea is to make entertaining television, not reality. They shot an "Extreme Makeover" here last year and the thing was loaded with retakes, multiple camera setups and the family was coached what to say how to act surprised. I'll bet they did the " move the bus" sequence at least a dozen times. People like these shows and there's nothing wrong with that, but they shouldn't be mistaken for "real" reality.
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If he really wanted to fix whats wrong he's send someone undercover at an HSP or two and see why the number of techs willing to work as an installer is shrinking fast.
You can't have a company if no-one is willing to install your product.
You can't have a company if no-one is willing to install your product.
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